Patient Care & Call Center Advisor

InHealth Group Limited; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Learning and development opportunities

Well-being hub access

Employee Assistance Programme

Refer a friend bonus

Discounts on healthcare services

Cycle to Work

Professional memberships paid

Job summary

InHealth Group Limited in Middlewich is seeking a Customer Service Advisor to support patients by delivering excellent phone-based service, handling inbound and outbound calls, and encouraging attendance at diabetic eye screening.

You will record interactions accurately, work toward performance targets, and maintain a friendly, empathetic approach while following robust quality procedures to national standards. This is a full-time role with a salary of £24,852.66 and varied shift patterns.

Qualifications

• Strong written and verbal communication skills.
• Ability to handle inbound and outbound calls with a patient-centric approach.
• Relationship-building and active listening to support patients.

Responsibilities

• Handle inbound and outbound calls relating to diabetic eye screening.
• Record patient interactions, feedback and follow-up actions.
• Encourage and support patients to attend screening appointments.
• Maintain a friendly, professional and empathetic approach at all times.

Skills

Communication skills

Customer service

Team player

Empathy

Problem solving

Job description

InHealth Group Limited in Middlewich is seeking a Customer Service Advisor to support patients by delivering excellent phone-based service, handling inbound and outbound calls, and encouraging attendance at diabetic eye screening.

You will record interactions accurately, work toward performance targets, and maintain a friendly, empathetic approach while following robust quality procedures to national standards. This is a full-time role with a salary of £24,852.66 and varied shift patterns.