Empathy-Driven Health Support Advisor – Hybrid

BUPA Care Homes (CFCHomes); Salford; Hybrid; GBP 27.000 - 31.000; Vollzeit

Benefits dieser Stelle

33 days holiday incl. bank holidays

Viva wellbeing programme

Private workspace and hybrid working

Wagestream early wage access

Pension plan options

Zusammenfassung

BUPA Care Homes (CFCHomes) is hiring a Customer Service Advisor for our Salford Quays contact centre. The role involves guiding customers through policy coverage, with the possibility to decline non-covered treatments, all while maintaining empathy and care.

Training begins on-site with blended home-working after 14 weeks (3 days on site, 2 from home). The position offers a 37.5-hour week, with hybrid working and ongoing development within a supportive team environment.

Qualifikationen

• Excellent organisational skills and resilience.
• Attentive listening and empathy.
• Customer-first mindset.
• Ability to build relationships across the business.
• Adaptability to change.
• Ability to follow FCA regulations.
• Comfort with using a PC and multiple systems.
• Comfortable in a busy office environment.

Aufgaben

• Answer a variety of calls to support customer inquiries.
• Explain what is covered by policy and, when needed, decline treatment requests with empathy.
• Ensure accuracy of records in Bupa systems.
• Maintain up-to-date information across core systems.
• Navigate policy changes to ensure customers receive the right outcome.

Kenntnisse

Highly organised

Attentive listener

Customer first

Relationship building

Adaptability

FCA regulations

PC proficiency

Multi-system navigation

Jobbeschreibung

BUPA Care Homes (CFCHomes) is hiring a Customer Service Advisor for our Salford Quays contact centre. The role involves guiding customers through policy coverage, with the possibility to decline non-covered treatments, all while maintaining empathy and care.

Training begins on-site with blended home-working after 14 weeks (3 days on site, 2 from home). The position offers a 37.5-hour week, with hybrid working and ongoing development within a supportive team environment.