Health Claims & Underwriting Advisor

Bupa; Salford; Hybrid; GBP 28.000 - 31.000; Vollzeit

Benefits dieser Stelle

25 days holidays plus bank holidays

Staff health insurance

Wagestream

Pensions / Life Insurance

Parental Leave

Extensive L&D program

Free health assessments

Emotional wellbeing program

Match funding

Zusammenfassung

Bupa Place in Salford Quays is seeking a Customer Underwriting Advisor to support our UK Insurance customers during healthcare journeys. You will assess eligibility for claims and explain underwriting decisions with empathy, accuracy and professional communication in a busy contact centre environment.

The role is office-based with potential hybrid options after signing off, 37.5 hours per week, Monday–Friday 8am–6pm. Salary £28,200 rising to £31,200 after two years, subject to performance.

Qualifikationen

• Former experience in a busy contact centre is helpful but not required.
• Excellent telephone manner and listening skills are essential.
• Ability to discuss sensitive information with tact and professionalism.

Aufgaben

• Speak with customers during claim stages and set clear expectations.
• Review medical questionnaires and reports to assess eligibility per underwriting terms.
• Liaise with healthcare professionals to obtain necessary information for underwriting decisions.
• Clearly communicate underwriting decisions to customers empathetically and accurately.
• Ensure cases and documents are managed within service levels.
• Deliver excellent customer service while balancing quality, compliance and productivity.

Kenntnisse

Customer service

Phone etiquette

Active listening

Questioning

Handling objections

Attention to detail

Verbal communication

Written communication

Multi-system navigation

Time management

Organisational skills

Resilience

Jobbeschreibung

Bupa Place in Salford Quays is seeking a Customer Underwriting Advisor to support our UK Insurance customers during healthcare journeys. You will assess eligibility for claims and explain underwriting decisions with empathy, accuracy and professional communication in a busy contact centre environment.

The role is office-based with potential hybrid options after signing off, 37.5 hours per week, Monday–Friday 8am–6pm. Salary £28,200 rising to £31,200 after two years, subject to performance.