Sales Advisor

Bupa; Salford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement 25 days

Health insurance

Enhanced pension

Annual bonus

Onsite gym or discounts

Other benefits

Job summary

Bupa in Salford Quays is seeking a Sales Advisor to drive telephony-based sales within the UK Insurance function. The role is office-based with potential hybrid options and offers a salary from £26,550 plus commission.

You will handle new business inquiries and support existing clients, aiming to hit sales targets while ensuring compliant practices and high service standards. You'll work to expand the client portfolio, build strong relationships, and contribute to a culture of outstanding

Qualifications

• You must have telephony-based sales experience and a clear, confident technique.
• Enthusiasm and desire to learn and understand Bupa products and policies in a regulated environment.
• Empathetic and sensitive approach with stakeholder management and relationship-building skills.
• Excellent standard of written communication.
• Collaborative team player with ownership of queries to resolution through strong communication.
• Customer-focused, target-driven and flexible in approach.
• Sales experience is beneficial but not essential.

Responsibilities

• Handle new business enquiries and support existing retention portfolio.
• Provide quality client service and achieve sales targets in line with business plans.
• Comply with FCA/CQC regulations and assist in service improvements.
• Build relationships and expand the portfolio to contribute to high performance.

Skills

Telephony sales

Customer service

Stakeholder management

Written communication

Team player

Customer focus

Sales experience

Job description

Job Description:

Sales Advisor – Salford Quays, M50 3SP – Full Time hours (Monday to Friday only)

Salary is from £26,550 plus commission (OTE £33,100)

Permanent - Full Time - 37.5 hours per week (Monday-Friday only)

This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position.

We make health happen.

You’ll be working within our UK Insurance function, which provides a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime Healthline and cancer cover that comes with the Bupa cancer promise.

What you'll be doing

Acting as a subject matter expert you will work as part of a team handling new business enquiries and across its existing business retention portfolio.

You’ll provide quality support to clients in line with Bupa standards, putting them ‘at the heart of everything we do' while working to achieve sales targets in line with business plans.

You’ll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives.

You’ll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance.

What's a typical day?

You’ll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved.

You’ll take ownership of customer queries, identify and understand the customers' needs and resolve them appropriately.

You’ll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately.

All your activity will comply with FCA or CQC regulations. Furthermore, you’ll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible.

Key Skills / Qualifications needed for this role:

You MUST have telephony-based sales experience and a clear, confident technique

Enthusiasm and desire to learn and understand Bupa products and policies, and understanding of the importance of working ethically and compliantly in a regulated environment

An empathetic and sensitive approach whilst having engaging stakeholder management and effective relationship-building skills

Excellent standard of written communication

You will be a collaborative team player with the ability to take ownership of queries to resolution by using outstanding communication skills, with a consultative, credible manner

A customer-focused, target-driven, flexible approach

Experience in sales would be amazing, but not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Call Centre

Locations: Bupa Place