Empathetic Software Support Specialist

Abundant Code; Gillingham; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Henry Schein in the United Kingdom is seeking a Software Support Technician to guide customers through software queries via phone and chat. You will empathise with users, encourage self-service with helpful documentation, and troubleshoot issues using available resources to reach clear resolutions.

Strong communication, collaboration, and a calm, methodical approach are essential as you help healthcare providers deliver patient care more efficiently. Visa sponsorship may be discussed.

Qualifications

• Excellent verbal and written communication
• Ability to collaborate with stakeholders across teams
• Analytical mindset with a problem-solving approach
• Empathetic and customer-focused mindset

Responsibilities

• Coach customers through software queries via phone and chat
• Empathetically address questions and reassure customers
• Encourage self-serve by sharing relevant support documents
• Troubleshoot issues using available resources to reach solutions
• Help customers maximise software to deliver patient care

Skills

Effective communication

Collaborative teamwork

Analytical thinking

Client empathy

Organisational skills

Calm under pressure

Verbal and written communication

Job description

Henry Schein in the United Kingdom is seeking a Software Support Technician to guide customers through software queries via phone and chat. You will empathise with users, encourage self-service with helpful documentation, and troubleshoot issues using available resources to reach clear resolutions.

Strong communication, collaboration, and a calm, methodical approach are essential as you help healthcare providers deliver patient care more efficiently. Visa sponsorship may be discussed.