Software Support Technician Henry Schein

Abundant Code; Gillingham; Ibrido; GBP 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Henry Schein in the United Kingdom is seeking a Software Support Technician to guide customers through software queries via phone and chat. You will empathise with users, encourage self-service with helpful documentation, and troubleshoot issues using available resources to reach clear resolutions.

Strong communication, collaboration, and a calm, methodical approach are essential as you help healthcare providers deliver patient care more efficiently. Visa sponsorship may be discussed.

Competenze

• Excellent verbal and written communication
• Ability to collaborate with stakeholders across teams
• Analytical mindset with a problem-solving approach
• Empathetic and customer-focused mindset

Mansioni

• Coach customers through software queries via phone and chat
• Empathetically address questions and reassure customers
• Encourage self-serve by sharing relevant support documents
• Troubleshoot issues using available resources to reach solutions
• Help customers maximise software to deliver patient care

Conoscenze

Effective communication

Collaborative teamwork

Analytical thinking

Client empathy

Organisational skills

Calm under pressure

Verbal and written communication

Descrizione del lavoro

Software Support Technician Overview

Company Name Henry Schein

Job Role Software Support Technician

Qualifications Not specified

Category I

Job Type Full Time

Location Gillingham – United Kingdom

What you’ll do

• Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
• Empathetically approaching customers’ questions and reassuring them you’re able to help them
• Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
• Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
• Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.

What you’ll bring with you

• Great communication and collaboration skills working with business stakeholders
• Show initiative and ability to analyse situations with a level of technical expertise.
• Strong attention to detail
• Highly organised
• Ability to stay calm under pressure
• Excellent verbal and written communication skills
• Empathetic and authentic, approachable and friendly
• Inquisitive and interested, able to identify problems and present solutions.

Self-motivated, diligent and self-aware of their own training requirements and happy to seek support and develop their own knowledge

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

Visa sponsorship: check with employer