Bilingual Software Support Analyst – EN/IT, Healthcare Tech

Haemonetics

Coventry

Hybrid

GBP 32,000 - 52,000

Full time

14 days+

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Job summary

Haemonetics is seeking a customer-focused Software Support Analyst to join our Systems Support team. You will be the first contact for UK and Italy customers, handling software, interfaces, databases, and hardware solutions.

The role can be based in Italy or the UK near Coventry, with a route to collaborate with technical specialists and field engineers. Responsibilities include troubleshooting, incident resolution, and documenting activities in the helpdesk system.

Qualifications

Experience in technical support or IT helpdesk environments.
Experience with healthcare software or medical device solutions.
Fluent in English and Italian (written and spoken).
Strong troubleshooting and analytical problem-solving skills.
Experience supporting Microsoft Windows environments.
Excellent communication and customer service skills.
Ability to work independently and in a team.
Proficiency with Microsoft Office applications.

Responsibilities

Provide first-line technical support for Haemonetics software applications and hardware for the EMEA region.
Troubleshoot and resolve software, database, networking, connectivity, and interface-related issues.
Support customers via telephone, email, and remote tools; document activities in the helpdesk system.
Escalate complex issues to internal teams when needed; collaborate with developers, service personnel, distributors, and third-party suppliers.
Perform remote assessments of customer software, hardware, and interface requirements and assist with quotations.