Empathetic CX Specialist for Housing & Care Solutions

Anchor Hanover Group; Bradford; On-site; GBP 27,000 - 28,000; Full time

Job summary

Anchor Hanover Group in Bradford is seeking a Customer Experience Advisor to be a vital part of our team. You’ll be one of the first points of contact for people seeking housing, home ownership, or care solutions.

You will build relationships with residents, customers and external professionals, help identify tailored solutions, and work with different teams across the organisation to ensure smooth service delivery, while upholding our Best Customer Service culture.

Qualifications

• Empathy and patience to understand and assist customers.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a team and with external professionals.
• Customer-focused mindset with problem-solving approach.

Responsibilities

• Be one of the first points of contact for housing, home ownership, or care solutions.
• Build relationships with residents, customers and external professionals.
• Help identify and deliver tailored solutions that meet diverse needs.
• Work with different teams across the organisation to ensure smooth service delivery.
• Uphold a best-in-class customer service culture in every interaction.
• Aim for one-touch, first-time resolutions.

Skills

Empathy

Patience

Excellent communication

Organisation

Teamwork

Customer focus

Adaptability

Tools

Microsoft Office

Job description

Anchor Hanover Group in Bradford is seeking a Customer Experience Advisor to be a vital part of our team. You’ll be one of the first points of contact for people seeking housing, home ownership, or care solutions.

You will build relationships with residents, customers and external professionals, help identify tailored solutions, and work with different teams across the organisation to ensure smooth service delivery, while upholding our Best Customer Service culture.