Empathetic Customer Care Specialist – Merthyr Tydfil

EE Limited; Mamhilad; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Paid Carer's Leave

Family Leave

Huge Discounts on EE/BT

Career Development

Volunteering Days

Private Healthcare and Dental

Uncapped monthly commission

Job summary

EE Merthyr Tydfil Contact Centre is seeking a Customer Service Advisor to join a busy team on a 37.5 hour week. You will engage with customers by phone, provide guidance and solutions, and help resolve issues with a friendly, professional approach.

The role offers an uncapped monthly commission, private healthcare options, and generous family leave. You will work a structured shift pattern across weekdays and weekends as detailed in the job posting.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to listen carefully and resolve customer questions.
• Willingness to work flexible shift patterns.

Responsibilities

• Interact with customers by phone to provide support and guidance.
• Build relationships and deliver exceptional service to customers.
• Explain products and services and help customers find solutions.

Skills

Communication skills

Customer service

Empathy

Active listening

Job description

EE Merthyr Tydfil Contact Centre is seeking a Customer Service Advisor to join a busy team on a 37.5 hour week. You will engage with customers by phone, provide guidance and solutions, and help resolve issues with a friendly, professional approach.

The role offers an uncapped monthly commission, private healthcare options, and generous family leave. You will work a structured shift pattern across weekdays and weekends as detailed in the job posting.