Empathetic Billing & Customer Support Specialist - Hybrid

HIRING PEOPLE; Sevenoaks; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

22 days’ holiday plus bank holidays

Company bonus scheme after one year of

Option to work from home one day per

Automatic enrolment into the companyp­

Job summary

Based in Sevenoaks, with regular travel to our Leatherhead office during training, we’re seeking a confident, resilient and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone and can handle difficult conversations professionally, we’d love to hear from you.

You’ll answer calls and emails, handle billing queries and refunds, resolve complaints, support our debt management team, update records and assist with welcome packs for

Qualifications

• Right to work in the UK.
• A valid driving licence and access to your own car.
• Living within a 45-minute drive of Sevenoaks.
• Previous experience in a telephone-based customer service role is preferred.

Responsibilities

• Answer customer calls and emails promptly and professionally.
• Handle billing queries, payment plans and refund requests.
• Resolve complaints and de-escalate tense situations.
• Support our debt management team.
• Refer technical queries to external partners.
• Update and maintain accurate customer records.
• Request customer feedback and encourage online reviews.
• Assist with administrative duties, including post and welcome packs for new tenants.

Skills

Telephone skills

Resilience

Empathy

Problem solving

Attention to detail

Numeracy

Organisation

Excel

Word

Customer service experience

Tools

Excel

Word

Job description

Based in Sevenoaks, with regular travel to our Leatherhead office during training, we’re seeking a confident, resilient and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone and can handle difficult conversations professionally, we’d love to hear from you.

You’ll answer calls and emails, handle billing queries and refunds, resolve complaints, support our debt management team, update records and assist with welcome packs for