Part-Time Branch Banking & Digital Support Specialist

Description This; Kilmarnock; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday per year

Wellhubaccess for health and wellness

Up to 2 days volunteering a year

Ongoing training and development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is seeking a Customer Consultant in Kilmarnock, Ayrshire. You’ll support customers in branch and over the phone, handle everyday transactions, answer queries and promote banking services and digital tools that help manage money.

This permanent part-time role is 17.5 hours per week, Wednesday, Thursday and Friday. Training lasts three weeks with no holidays during this time. You’ll join a team focused on fairer finances and great customer service.

Qualifications

• Experience in customer service or a passion for helping customers.
• Excellent listening, empathy and clear communication.
• Comfort with using digital banking tools and services.
• Willingness to work 17.5 hours weekly (Wed/Thu/Fri).

Responsibilities

• Welcome customers in branch and understand their needs to offer trusted help.
• Handle transactions and queries accurately while prioritising security and fairness.
• Help customers maximise use of our digital services and self‑service options.
• Guide customers to banking products suited to their money management.
• Collaborate with colleagues to deliver excellent service during peak times.
• Follow processes and escalate issues to protect customers when needed.

Skills

Customer service

Communication

Digital literacy

Team player

Job description

Nationwide is seeking a Customer Consultant in Kilmarnock, Ayrshire. You’ll support customers in branch and over the phone, handle everyday transactions, answer queries and promote banking services and digital tools that help manage money.

This permanent part-time role is 17.5 hours per week, Wednesday, Thursday and Friday. Training lasts three weeks with no holidays during this time. You’ll join a team focused on fairer finances and great customer service.