Customer Support Specialist — Banking & Digital Services

Jobtailor; Ayr; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Branch-based work experience

Job summary

Jobtailor is seeking a customer-focused advisor to provide face-to-face assistance in one of our Scottish branches. You will handle everyday banking tasks, guiding customers through important moments with empathy and clear communication.

The role emphasizes helping customers feel confident using online and mobile banking, while offering reassurance and tailored support. Teamwork and genuine care are essential in delivering excellent service.

Qualifications

• Minimum 12 months customer service experience.
• Honest, caring approach to helping people with their finances.
• Ability to build relationships quickly for a great customer experience.
• Empathy and integrity in resolving queries.
• Commitment to deliver on promises and go above and beyond.
• Team player who collaborates with colleagues.

Responsibilities

• Start in a branch providing face-to-face support to customers.
• Handle everyday banking tasks while guiding customers through important moments.
• Support vulnerable customers, resolve concerns and provide reassurance.
• Promote digital banking services and help customers use online/mobile banking.
• Identify opportunities to connect customers with the right products and services.

Skills

Customer service

Empathy

Relationship building

Communication

Teamwork

Tools

Online Banking

Mobile Banking

Job description

Jobtailor is seeking a customer-focused advisor to provide face-to-face assistance in one of our Scottish branches. You will handle everyday banking tasks, guiding customers through important moments with empathy and clear communication.

The role emphasizes helping customers feel confident using online and mobile banking, while offering reassurance and tailored support. Teamwork and genuine care are essential in delivering excellent service.