Emerging Risks Claims Specialist – London

CFC; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

At CFC, we’ve built a powerhouse in-house claims team focused on fast, effective solutions for clients. We seek an experienced Claims Adjuster for our Emerging Risks team in London to lead settlements and deliver exceptional service across policyholders, brokers and capacity providers.

You will work with colleagues in Claims, Underwriting, Finance, IT and Product to set new standards, applying TCF and Conduct Risk principles while developing the next generation of our claims capabilities.

Qualifications

• Excellent verbal and written communication skills required.
• Strong grasp of insurance policy wordings across multiple territories.
• Background in broking or underwriting in the Lloyd’s/London market.
• CII qualification in progress or completed.

Responsibilities

• Ensure the claims department delivers outstanding TPA services and upholds Treating Customers Fairly and Conduct Risk principles.
• Proactively manage claims from first notification to settlement, analysing coverage, liability and quantum within authorities.
• Build strong relationships with policyholders, brokers, underwriters and capacity providers to deliver a standout customer experience.
• Guarantee prompt, accurate reserving, pursue third‑party recoveries and minimize claims leakage.
• Identify and escalate issues to the Emerging Risks Claims Manager and Claims Director as needed.
• Support the Emerging Risks Claims Manager and wider claims team, collaborating with underwriters and sharing claims trend feedback.

Skills

Communication skills

Policy wording knowledge

Lloyd's/London market experience

ECF familiarity

Education

CII qualification (in progress)

Job description

At CFC, we’ve built a powerhouse in-house claims team focused on fast, effective solutions for clients. We seek an experienced Claims Adjuster for our Emerging Risks team in London to lead settlements and deliver exceptional service across policyholders, brokers and capacity providers.

You will work with colleagues in Claims, Underwriting, Finance, IT and Product to set new standards, applying TCF and Conduct Risk principles while developing the next generation of our claims capabilities.