Senior Claims Adjuster, Transactional Liability

CFC; Greater London; Sur place; GBP 55 000 - 75 000; Plein temps

Résumé du poste

CFC is seeking a Senior Claims Adjuster to join its Transaction Liability claims team, with exposure to multiple jurisdictions including the United States, Canada, Australia, United Kingdom and Europe. You will handle claims from FNOL to settlement while coordinating with underwriters, brokers and capacity providers.

The role involves proactive reserving, coverage analysis, and collaboration with the Claims, Underwriting, Finance and IT teams to uphold CFC’s high service standards and regulatory

Qualifications

• Experience handling Transactional Liability claims across multiple jurisdictions.
• Strong communication and stakeholder interaction skills.
• Customer service orientation and professionalism in high-stakes environments.

Responsabilités

• Act as TPA for capacity providers per binding authority SLAs and claims handling agreements.
• Handle claims from first notification of loss to settlement including coverage, liability and quantum analysis.
• Foster relationships with policyholders, brokers, underwriters and capacity providers to maintain high service levels.
• Ensure prompt and accurate reserving and pursue relevant third-party recoveries to minimize leakage.
• Support Emerging Risks Claims Manager and Claims Director, providing feedback on trends to Underwriting/Products.

Connaissances

Stakeholder management

Communication skills

Prioritisation

Description du poste

A Senior Claims Adjuster is required to further strengthen CFC’s Transaction Liability claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. Seeking a conscientious and hardworking claims professional with experience of handling Transactional Liability claims with potential exposure to other lines, across multiple jurisdictions including the United States, Canada, Australia, United Kingdom and Europe.

The role of the Senior Claims Adjuster will involve working closely with CFC colleagues within the Claims, Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (including FCA and Lloyd’s) requirements and obligations.

About the role

Your key responsibilities will include but are not limited to:

• Ensure CFC’s claims department continues to act as an effective TPA for its capacity providers in accordance with binding authority SLAs & claims handling agreements, with adherence to Treating Customers Fairly (TCF) and Conduct Risk.
• Proactively handle claims in accordance with CFC Claims Best Practices from first notification of loss (FNOL) to settlement (including coverage, legal liability and quantum analysis) within the scope of CFC’s delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes and relevant attorney/adjuster guidelines.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Support to the Emerging Risks Claims Manager, the Claims Director and claims team on an ongoing basis; and working closely with underwriters, attending underwriting meetings as appropriate, providing feedback on claims issues/trends to the Underwriting and Products teams concerning the development of CFC’s products and wordings.
• Identify and elevate claims related issues to direct line reports including the Emerging Risks Claims Manager and the Claims Director where necessary.

About you

We are looking for a candidate who is interested in mergers and acquisitions and transaction liability. You will also have;

• Experienced at dealing with external stakeholders in a customer service or consultancy environment
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Excellent communication skills, both verbal and written