Claims Adjuster, Emerging Risks

Jobless; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Love what you do

Challenge everything

Have fun, be good

Job summary

CFC seeks an experienced Claims Adjuster to join the Emerging Risks team in the London market. You will guide policyholders, brokers and underwriters through claims processes, lead settlements, and uphold TCF standards while leveraging cross‑functional collaboration with underwriting, finance, IT and product teams.

Ideal candidates bring Lloyd’s market exposure, strong communication skills, and a commitment to professional growth, with a focus on delivering fast, fair outcomes.

Qualifications

• Background in broking or underwriting within the Lloyd’s/London market.
• Able to thrive in a fast-paced environment and grow with a forward‑thinking team.
• Willingness to pursue professional development and industry qualifications.

Responsibilities

• Proactively manage claims from first notification of loss to settlement within delegated authorities.
• Analyse coverage, legal liability, and quantum.
• Build relationships with policyholders, brokers, underwriters, and capacity providers—delivering a customer experience that stands out.
• Guarantee prompt, accurate reserving and pursue third‑party recoveries.
• Minimise claims leakage and identify issues to escalate when needed.
• Support the Emerging Risks Claims Manager, Claims Director and wider team with trends and product feedback.

Skills

Verbal and written communication

Insurance policy wordings

Experience with ECF

Lloyd's/London market broking or Under

Education

CII qualification (or working towards it)

Job description

At CFC, we know that an insurance policy is only as strong as the claims service behind it. That’s why we’ve built a powerhouse in-house claims team—driven, highly qualified, and laser-focused on delivering fast, effective solutions for our clients. Our claims handlers are true experts, bringing specialist, real-world experience that’s directly relevant to the people we serve.

Now, our innovative Emerging Risk Team is on the lookout for an experienced Claims Adjuster to help us raise the bar even higher. You’ll play a pivotal role in ensuring our policyholders, brokers, underwriters, and capacity providers receive the exceptional service we’re known for. This is your chance to work side-by-side with talented colleagues across Claims, Underwriting, Finance, IT, and Products, all while navigating the cutting edge of the insurance industry.

Key Responsibilities

As a Claims Adjuster at CFC, you’ll be the reassuring voice and steady hand guiding clients through the claims process. You’ll lead fair settlements, champion customer service, and help us set new standards for excellence.

What You’ll Do:

• Ensure our claims department continues to deliver outstanding TPA services for capacity providers, always upholding Treating Customers Fairly (TCF) and Conduct Risk principles.
• Proactively manage claims from first notification of loss to settlement, analysing coverage, legal liability, and quantum within delegated authorities.
• Build strong relationships with policyholders, brokers, underwriters, and capacity providers—delivering a customer experience that sets us apart.
• Guarantee prompt, accurate reserving, pursue third-party recoveries, and minimize claims leakage.
• Identify and elevate key issues to the Emerging Risks Claims Manager and Claims Director as needed.
• Support the Emerging Risks Claims Manager, Claims Director, and the wider claims team, collaborating closely with underwriters and providing valuable feedback on claims trends and product development.

Skills, Knowledge & Expertise

We’re looking for a passionate claims professional with a background in broking or underwriting within the Lloyd’s/London market. If you thrive in a fast-paced environment and are eager to grow with a forward-thinking team, we want to hear from you!

You’ll Bring:

• CII qualification (or working towards it)
• Excellent verbal and written communication skills
• A confident grasp of insurance policy wordings across multiple territories
• Experience with ECF (a strong advantage)

Benefits

• Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
• Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
• Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.