Emergency Services Officer

South Gloucestershire Council; Yate; On-site; GBP 12,000 - 20,000; Part time

Benefits offered by this job

Annual leave (pro rata)

Employee wellbeing support

Staff discounts

Job summary

South Gloucestershire Council is seeking an Emergency Support Officer to enable residents to live independently at home. The role coordinates an out-of-hours rapid response service and ensures delivery of emergency and urgent personal care welfare visits.

You will review and implement care packages, respond to complex situations and ensure staff hold Care Certificates, with supervision and training updates. Part-time 18.5 hours/week, driving licence and DBS enhanced clearance required.

Qualifications

• Hold a professional qualification in health and social care (degree, NVQ6, CQCSW or DipSW).
• Relevant sector experience and knowledge of legislation and codes of practice.
• DBS check is required (enhanced).

Responsibilities

• Review, assess and implement emergency personal care packages to promote independence.
• Respond to complex situations and coordinate immediate responses to telecare and emergencies.
• Decide on appropriate actions if needs are unmet after short-term care.
• Ensure team members have Care Certificates and participate in supervision and training.

Skills

Communication skills

Decision-making

Education

Degree / NVQ6 / CQCSW / DipSW in health and social care

Tools

DBS (Enhanced) clearance

Job description

How You'll Make a Difference

As an Emergency Support Officer, you will enable residents of South Gloucestershire to remain living independently in their own homes. Co-ordinating an out of hours rapid response service, you will ensure the efficient provision of emergency and urgent personal care welfare visits are made.

What You Will Be Doing

• It will be your responsibility to review, assess and implement emergency personal care packages for new and existing service users, promoting independence and delivering a high standard of personalised care.
• Using your specialist knowledge and experience, you will respond to complex situations, co-ordinating an immediate response to telecare and carer’s emergencies.
• Having implemented short-term care packages, you will decide on the most appropriate response if needs are un-met.
• You will be responsible for ensuring that all responders in your team have a Care Certificate where necessary, and are up to date with supervisions, team meetings and training.

What We Need From You

• We require you to hold a professional qualification e.g. degree, NVQ6, CQCSW, DipSW or equivalent, in a related field such as health and social care.
• You must have relevant experience in this sector alongside knowledge of the relevant legislation, regulations and codes of practice.
• Although not essential, it would be beneficial to have knowledge of the processes and procedures of an emergency response team.

What You Need To Know

• This is a part-time role, working 18.5 hours per week and your salary is pro-rata to hours worked.
• The Home to Decide Service offer a response service 7 days a week between the hours of 7am - 10:15pm. Support Officers work on a rota basis, with out-of-hours including evenings and a shift every other weekend.
• You will be predominately working out of our office in Yate and in and around the local community.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.
• Business insurance will need to be added to your insurance policy and you can claim back mileage expenses.
• Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained.

Interviews are likely to be held on 14th October 2026.

How a Career At South Gloucestershire Council Is Different

• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
• We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!