Emergency Services Officer

South Gloucestershire Council; West of England; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Generous annual leave

Wellbeing support

Staff discounts

Job summary

South Gloucestershire Council is seeking an Emergency Support Officer to help residents live independently at home. The post covers out-of-hours rapid response and welfare visits, coordinating personal care packages to maintain safety and independence.

You will review care plans, respond to urgent situations, and ensure DBS clearance and training are in place. The role is based mainly in Yate and requires travel across the area.

Qualifications

• Professional qualification in health/social care (e.g., degree, NVQ6, CQCSW, DipSW).
• Relevant sector experience with knowledge of legislation and codes of practice.
• Knowledge of emergency response processes is beneficial.

Responsibilities

• Review, assess and implement emergency personal care packages while promoting independence.
• Respond to complex situations, coordinating immediate telecare and carer's emergencies.
• Decide on appropriate response when needs are unmet after short-term packages.
• Ensure all team responders hold a Care Certificate and attend supervision and training.

Skills

Driving licence

Education

Degree or equivalent in health and social care

NVQ6 / CQCSW / DipSW or equivalent

Job description

How you'll make a difference

As an Emergency Support Officer, you will enable residents of South Gloucestershire to remain living independently in their own homes. Co-ordinating an out of hours rapid response service, you will ensure the efficient provision of emergency and urgent personal care welfare visits are made.

What you will be doing

• It will be your responsibility to review, assess and implement emergency personal care packages for new and existing service users, promoting independence and delivering a high standard of personalised care.
• Using your specialist knowledge and experience, you will respond to complex situations, co-ordinating an immediate response to telecare and carer's emergencies.
• Having implemented short-term care packages, you will decide on the most appropriate response if needs are un-met.
• You will be responsible for ensuring that all responders in your team have a Care Certificate where necessary, and are up to date with supervisions, team meetings and training.

What we need from you

• We require you to hold a professional qualification e.g. degree, NVQ6, CQCSW, DipSW or equivalent, in a related field such as health and social care.
• You must have relevant experience in this sector alongside knowledge of the relevant legislation, regulations and codes of practice.
• Although not essential, it would be beneficial to have knowledge of the processes and procedures of an emergency response team.

What you need to know

• This is a part-time role, working 18.5 hours per week and your salary is pro-rata to hours worked.
• The Home to Decide Service offer a response service 7 days a week between the hours of 7am - 10:15pm. Support Officers work on a rota basis, with out-of-hours including evenings and a shift every other weekend.
• You will be predominately working out of our office in Yate and in and around the local community.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.
• Business insurance will need to be added to your insurance policy and you can claim back mileage expenses.
• Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained.

Interviews are likely to be held on 14th October 2026.

How a career at South Gloucestershire Council is different

• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
• We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technologyto help staff do their jobs to the best of their ability andcelebrate innovation.
• As part of our benefits package, you will receive generous annual leave(pro rata), employeewellbeing supportand you will have access to a range ofstaff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse teamof skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it!