Emergency Response Customer Advisor - Inbound Support

Lloyd Recruitment - Epsom; Leatherhead; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Salary £26,227.50 p.a.

33 days holiday

Free parking onsite

Career progression

Training funded for professional dev

Leatherhead office

Job summary

Lloyd Recruitment - Epsom is seeking a Customer Service Advisor to handle inbound calls and emails, acting as the first point of contact for customers and contributing to emergency response processes. You will gather initial details, assess urgency, and communicate updates while maintaining a calm, solution-focused approach.

The role suits someone who can multi-task in a busy environment and is keen to support customer outcomes with clear communication and a friendly, professional manner.

Qualifications

• Experience in inbound customer service roles.
• Clear verbal and written communication for phone and email.
• Able to stay calm and resolve issues in busy periods.

Responsibilities

• Be the first point of contact for customers, gathering initial details and routing urgent requests for emergency response actions.
• Discuss timeframes and provide updates on delays as needed.
• Resolve customer queries through proactive, positive service and effective multitasking during busy periods.

Skills

Customer service

Problem solving

Communication

Multitasking

Job description

Lloyd Recruitment - Epsom is seeking a Customer Service Advisor to handle inbound calls and emails, acting as the first point of contact for customers and contributing to emergency response processes. You will gather initial details, assess urgency, and communicate updates while maintaining a calm, solution-focused approach.

The role suits someone who can multi-task in a busy environment and is keen to support customer outcomes with clear communication and a friendly, professional manner.