Customer Relations Advisor

Lloyd Recruitment Services; Redhill; On-site; GBP 15,000 - 21,000; Part time

Job summary

Lloyd Recruitment Services is seeking a Customer Relations Advisor in Redhill, England for a temporary role with potential to go permanent. The position is largely telephone-based but not a traditional call centre, focusing on solving issues and delivering factual resolutions.

You will handle complaints, liaise with information release teams under data protection guidelines, log details in inhouse systems, and provide clear findings via phone, email, and chat.

Responsibilities

• Communicating with the client’s business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and on-line chat.
• Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.

Job description

Customer Relations Advisor (KW15747) Redhill, England

Salary: GBP13.08 - GBP13.08 per hour

Customer Relations Advisor

Temporary – ongoing with potential to go permanent

• Do you see yourself as a problem solver?
• Are you someone who likes to get to the bottom of an issue?
• Can you make decisions based on facts and findings?

Our client is expanding their internal customer relations department further, and whilst it’s quite telephone based, this is NOT a call centre environment.

If you feel you have the above qualities and want to join an internal customer relations team, we’d love to see a copy of your cv.

Main duties will include:

• Communicating with the client’s business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and on-line chat.
• Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.