Emergency Response Admin & Operations Officer

Confidential; Birmingham; On-site; GBP 20,000 - 23,000; Part time

Job summary

Confidential in Birmingham is seeking a Business Support Officer on a 3‑month contract with potential extension. The role focuses on emergency and urgent service support, handling enquiries, and coordinating actions. It requires strong IT and admin skills, calm under pressure, and ability to prioritise tasks.

The position is 29.5 hours per week with weekend shifts and a two‑week rota for additional weekdays; office presence is required in a hybrid setup.

Qualifications

• Experience in business support or administration.
• Experience providing support in emergency, urgent or time-sensitive environments.
• Ability to stay calm and organised under pressure.
• Strong communication and customer service skills.
• Good IT and administrative skills.
• Ability to prioritise workload and meet deadlines.
• Public sector or emergency services experience is advantageous.

Responsibilities

• Provide business support to ensure effective response to emergencies.
• Respond to enquiries and coordinate appropriate actions.
• Provide accurate and timely administrative support across the service.
• Maintain records and information accurately.
• Manage competing priorities and respond to unexpected situations.
• Collaborate with colleagues and stakeholders to ensure a responsive service.

Skills

Business support

Administrative support

Communication

Customer service

IT skills

Prioritisation

Job description

Confidential in Birmingham is seeking a Business Support Officer on a 3‑month contract with potential extension. The role focuses on emergency and urgent service support, handling enquiries, and coordinating actions. It requires strong IT and admin skills, calm under pressure, and ability to prioritise tasks.

The position is 29.5 hours per week with weekend shifts and a two‑week rota for additional weekdays; office presence is required in a hybrid setup.