Business Support Officer

Confidential; Birmingham; On-site; GBP 20,000 - 23,000; Part time

Job summary

Confidential in Birmingham is seeking a Business Support Officer on a 3‑month contract with potential extension. The role focuses on emergency and urgent service support, handling enquiries, and coordinating actions. It requires strong IT and admin skills, calm under pressure, and ability to prioritise tasks.

The position is 29.5 hours per week with weekend shifts and a two‑week rota for additional weekdays; office presence is required in a hybrid setup.

Qualifications

• Experience in business support or administration.
• Experience providing support in emergency, urgent or time-sensitive environments.
• Ability to stay calm and organised under pressure.
• Strong communication and customer service skills.
• Good IT and administrative skills.
• Ability to prioritise workload and meet deadlines.
• Public sector or emergency services experience is advantageous.

Responsibilities

• Provide business support to ensure effective response to emergencies.
• Respond to enquiries and coordinate appropriate actions.
• Provide accurate and timely administrative support across the service.
• Maintain records and information accurately.
• Manage competing priorities and respond to unexpected situations.
• Collaborate with colleagues and stakeholders to ensure a responsive service.

Skills

Business support

Administrative support

Communication

Customer service

IT skills

Prioritisation

Job description

Role Title: Business Support Officer
Type: 3 Month Contract - Likely to be Extended
Salary or Day Rate: 13 to 15 per hour PAYE + Holiday Pay
Hybrid: Office presence required
Location: Birmingham

Sellick Partnership are working with a public sector organisation who are seeking an experienced Business Support Officer to provide essential business and administrative support, with a particular focus on supporting the service in responding to emergency and urgent situations.

• Providing business support to ensure an effective response to emergency and urgent situations.
• Responding to enquiries and supporting the coordination of appropriate actions.
• Providing accurate and timely administrative support across the service.
• Maintaining records and information accurately.
• Managing competing priorities and responding effectively to unexpected situations.
• Working with colleagues and stakeholders to ensure a responsive and efficient service.

• Previous experience in business support, administration or a similar role.
• Experience providing support in an emergency, urgent or time-sensitive environment.
• The ability to remain calm and organised when dealing with unexpected or high-pressure situations.
• Strong communication and customer service skills.
• Good IT and administrative skills.
• The ability to prioritise workload and work effectively to deadlines.
• Previous public sector, local authority, children's services or emergency services experience would be advantageous.

Working Pattern

This is a 29.5 hour per week position, working across weekdays and weekends.
- Saturday and Sunday: 8:45am to 1:30pm
- Two additional weekdays: Dependent on business requirements and operated on a two-week rota.

CVs will be screened and sent over to the client for shortlisting, with successful applicants being contacted to arrange interviews as soon as possible.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.