Customer Service Advisor Out of Hours

JOBS247 INC LTD; Lincoln; On-site; GBP 13,000 - 17,000; Part time

Job summary

JOBS247 INC LTD in Lincoln is seeking a Customer Service Advisor for out-of-hours duties. You will handle inbound calls related to Adult and Children’s Social Care, record and assess information, and provide initial advice and escalation as required.

The role requires empathy, accuracy, and the ability to work with sensitive information from the public and professionals such as police and health services, across housing, libraries, and local services, with bi-weekly interviews at Lincoln offices.

Qualifications

• Prior experience in customer service, call centre, or contact centre environments.
• Experience handling sensitive or complex enquiries, ideally within social care, housing, or public services.
• Good standard of education (GCSEs) including English and Maths.

Responsibilities

• Handling inbound calls as part of the out-of-hours service, including emergency contacts related to Adult and Children’s Social Care.
• Record, assess, and accurately process sensitive information from the public and professionals such as police and healthcare services.
• Provide appropriate advice, signposting, and escalation in line with procedures.
• Respond to enquiries related to a range of council services, including housing repairs, libraries, and other local services.
• Maintaining accurate and detailed records of all interactions using internal systems.

Skills

Customer service

Call centre

Sensitive enquiries

Education

GCSEs (English & Maths)

Job description

Customer Service Advisor Out of Hours focuses on handling inbound calls as part of the out-of-hours service, including emergency contacts related to adult and children’s social care.

What the role involves

• Handling inbound calls as part of the out-of-hours service, including emergency contacts related to Adult and Children’s Social Care.
• Record, assess, and accurately process sensitive information from the public and professionals such as police and healthcare services.
• Provide appropriate advice, signposting, and escalation in line with procedures.
• Respond to enquiries related to a range of council services, including housing repairs, libraries, and other local services.
• Maintaining accurate and detailed records of all interactions using internal systems.

Skills and requirements

• Essential Experience Required.
• Previous experience in a customer service, call centre, or contact centre environment.
• Experience handling sensitive or complex enquiries, ideally within social care, housing, or public services.
• Good standard of education (GCSEs or equivalent), including English and Maths.

Confirmed role details

• 25 hours per week.
• 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom.
• Interviews will be held at Lancaster House, Orchard Street, LN1 1XX.
• We operate on a bi-weekly schedule.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through