Emergency Housing Team Lead – Frontline & Multi-Agency

Blackpool Coastal Housing Ltd; Lancashire; On-site; GBP 36,000 - 38,000; Full time

Job summary

Blackpool Coastal Housing (BCH) invites applications for the role of Emergency Housing Team Leader. The successful candidate will support the Emergency Housing Manager to deliver a high-quality, customer-focused service across BCH’s hostels and dispersed accommodation in Blackpool.

You will supervise the Emergency Housing Officers, manage workloads, and work with multiple agencies to safeguard residents. A vehicle for work is desirable, and the role requires DBS clearance on offer.

Qualifications

• Minimum of 3 GCSEs (or equivalent) including Maths and English.
• Experience of leading and supervising staff in a housing context.
• Experience working with tenants in social housing and with vulnerable groups.

Responsibilities

• Manage Emergency Housing Officers and oversee day-to-day operations at hostels.
• Provide supervision, appraisal, recruitment and induction for the team.
• Liaise with housing benefit, housing options, and partner agencies to ensure effective service delivery.
• Ensure health and safety compliance and conduct risk assessments; update procedures as practices change.
• Coordinate staff coverage including weekends/bank holidays and prevent service gaps.

Skills

Leadership

Line management

Staff supervision

Planning workloads

Communication

Crisis management

Safeguarding awareness

Education

GCSEs including Maths & English

Job description

Blackpool Coastal Housing (BCH) invites applications for the role of Emergency Housing Team Leader. The successful candidate will support the Emergency Housing Manager to deliver a high-quality, customer-focused service across BCH’s hostels and dispersed accommodation in Blackpool.

You will supervise the Emergency Housing Officers, manage workloads, and work with multiple agencies to safeguard residents. A vehicle for work is desirable, and the role requires DBS clearance on offer.