EMERGENCY HOUSING TEAM LEADER

Blackpool Coastal Housing Ltd; Lancashire; On-site; GBP 36,000 - 38,000; Full time

Job summary

Blackpool Coastal Housing (BCH) invites applications for the role of Emergency Housing Team Leader. The successful candidate will support the Emergency Housing Manager to deliver a high-quality, customer-focused service across BCH’s hostels and dispersed accommodation in Blackpool.

You will supervise the Emergency Housing Officers, manage workloads, and work with multiple agencies to safeguard residents. A vehicle for work is desirable, and the role requires DBS clearance on offer.

Qualifications

• Minimum of 3 GCSEs (or equivalent) including Maths and English.
• Experience of leading and supervising staff in a housing context.
• Experience working with tenants in social housing and with vulnerable groups.

Responsibilities

• Manage Emergency Housing Officers and oversee day-to-day operations at hostels.
• Provide supervision, appraisal, recruitment and induction for the team.
• Liaise with housing benefit, housing options, and partner agencies to ensure effective service delivery.
• Ensure health and safety compliance and conduct risk assessments; update procedures as practices change.
• Coordinate staff coverage including weekends/bank holidays and prevent service gaps.

Skills

Leadership

Line management

Staff supervision

Planning workloads

Communication

Crisis management

Safeguarding awareness

Education

GCSEs including Maths & English

Job description

Blackpool Coastal Housing (BCH) manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.

BCH also manages an extensive supported housing offer for both adults, young people and children, as well as managing emergency homeless accommodation in Blackpool.

REF: 26/12882
EMERGENCY HOUSING TEAM LEADER
Permanent
37 hours per week
Salary SO1 (£35,570 - £37,563 per annum)

We are seeking an inspirational Team Leader who shares our passion, enthusiasm and commitment to supporting a team of Emergency Housing Officers to ensure the effective operation of all our emergency accommodation in Blackpool.

Our hostels provide emergency accommodation for individuals and families across our various settings. All our hostels are located within relatively close proximity and within no more than a 3 mile radius of each other. Due to increased need, we also offer dispersed emergency accommodation out in the community with Emergency Housing Officers providing support to customers in this type of accommodation too.

As an Emergency Housing Team Leader, you will assist the Emergency Housing Manager to deliver a high-quality, customer-orientated Emergency Housing service, working on the frontline within the services to provide cover, as and when required.
You will have responsibility for the day to day operations at the hostels ensuring effective and efficient service delivery. You will provide line management to the Emergency Housing Officers including supervision, appraisal, recruitment and induction responsibilities to meet BCH policy and provide appropriate support, guidance, coaching, advice and instruction to the team.

The role also requires effective collaboration with the housing benefit service, housing options, voluntary and statutory agencies, such as social services and other relevant departments, which will include contributing to the protocol/liaison meetings.

You will ensure adequate staff cover at all times to enable the services to operate safely and effectively. This can include carrying out ad-hoc weekend/bank holiday duties within Emergency Housing as necessary. In addition, you will ensure that all necessary service procedures and Health and Safety requirements and risk assessments are in place, reviewed regularly and updated as working practices change.

It is essential that candidates can demonstrate the supervisory skills of leadership, motivation and delegation and have the ability to set, plan and monitor workloads of team members.

Applicants must also have significant experience of dealing with tenants in a social housing environment, possess experience of working with and/or supporting vulnerable families and multi-agency partnership working.

Applicants are required to have an understanding of the principles of social housing, including emergency housing, customer rights, choices and how to provide appropriate support and knowledge of Safeguarding policy and practice and professional boundaries.

You must be an excellent communicator with a confident manner and the ability to remain calm under pressure and in crisis situation.

You must have a minimum of 3 GCSE’s or equivalent, at Grade C/4 or above to include Maths and English. A customer care or professional housing qualification would be desirable.

It is desirable for applicants to have access to a vehicle for work purposes due to potential travel between sites.

Any offer of appointment will be subject to a satisfactory enhanced clearance from the Disclosure and Barring Service (formerly known as a CRB check).

However, please ensure your application clearly demonstrates your suitability for this position.

For further information on this opportunity, please contact Charlotte Bremner, Emergency Housing Manager at [e-mail] or on 01253 476912.

Closing date for applications: Wednesday 18th November 2026 at midnight
Interview date: Thursday 26th November 2026

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.