Sheltered Resilience Coordinator

Blackpool Coastal Housing Ltd; Lancashire; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

26 days annual leave

LGPS benefits

Wellbeing program

Vivup benefits

Health plan options

Credit Union access

EAP and counselling

Job summary

Blackpool Coastal Housing Ltd in Blackpool is seeking a Sheltered Resilience Coordinator to join our Sheltered Housing team. The role is 37 hours per week, Monday to Friday, permanent, on scale 3b with a £26,847–£27,709 annual salary.

You will provide customer and administrative support, coordinate community centres, and liaise with customers and agencies. Strong IT and admin skills are essential to keep records, arrange appointments, update databases, and manage invoices and minute-taking at

Qualifications

• Organised, adaptable individual to support Sheltered Housing team.
• Strong written, numerical and verbal communication skills.
• Knowledge of GDPR and data handling.

Responsibilities

• Coordinate sheltered housing community centres in Blackpool.
• Liaise with customers by phone and email; coordinate with internal and external agencies.
• Arrange appointments, update databases, process invoices, and minute-take at team meetings.
• Plan and prioritise workload to meet deadlines.

Skills

Organised and adaptable

Attention to detail

Customer service experience

Administrative support

Plan and prioritise work

Communication (written, verbal, numeri

GDPR knowledge

Initiative and flexible attitude

Customer-focused background

Job description

Blackpool Coastal Housing (BCH) manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.
It is within our Sheltered Housing team that a fantastic opportunity has arisen for an Sheltered Resilience Coordinator to join our team and you might be exactly who we’re looking for

The role - Ref: 26/27
Sheltered Resilience Coordinator
37 hours per week, Monday to Friday
Permanent
Scale 3b (£26,847 – £27,709 per annum)

We are looking for an organised and adaptable individual, with attention to detail to provide excellent customer and administrative support to the Sheltered Housing team, who consist of a Management team, Sheltered Housing Officers and members of the public.

The service will include co-ordinating the sheltered housing community centres in Blackpool.
The role involves liaising with customers, both on the telephone and by email liaising with internal and external customers and agencies

IT and administration skills are essential to maintain accurate records and activities undertaken with customers. This will include arranging appointments with community groups, updating databases, recording and processing invoices, dealing with enquires and minute taking at team meetings.

Applicants should be able to plan and prioritise their own work to meet deadlines, have excellent written, numerical and verbal communication skills, have knowledge of General Data Protection Regulations and demonstrate initiative with a flexible ‘can do’ attitude’.

Experience from a customer-focused environment is beneficial.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy

What we Provide

• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to bank holidays.
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work.
• Option to join BHSF - a voluntary salary sacrifices Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde, and Wyre Credit Union for preferential rates on financial services.
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity, and adoption pay schemes.
• A wide variety of training and learning and development opportunities.
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support

If you have a strong customer focus and want to be part of an ambitious, growing organisation, we will support you in developing your skills and achieving your personal goals.

AI can be a helpful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

We want to understand your personal experience, skills and strengths, so please make sure your application is genuine, reflects your own narrative and clearly shows how you meet all the essential criteria. The strongest applications are those that are authentic, specific, and clearly demonstrate your skills, experience and potential.

Closing date for applications: Wednesday 11th November at 12pm 2026*
Interview date: Thursday 19th November 2026