Emergency Gas Responder – On-Call, Overtime Potential

SGN; Ashford; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension

Maternity leave (enhanced)

Life assurance

HolidayPlus

Virtual GP

Employee discounts

Job summary

SGN in Ashford is hiring a field technician to detect and fix gas leaks in homes, businesses and outdoor spaces. You will work independently in customers' properties, communicating clearly and ensuring safety and compliance while delivering high service standards.

The role requires an ACS qualification (CCN1 or CESPI preferred, MET1–4 optional) and a valid UK driving licence. You’ll join a 24/7 rota with standby and overtime; base salary starts at £37,500 and can rise to £41,700 after probation,

Qualifications

• ACS qualification required or in progress.
• CCN1 or CESPI strongly preferred.
• MET1-4 advantageous but not essential.

Responsibilities

• Identify gas leaks in homes, businesses and outside areas.
• Engage with customers with confidence and knowledge, actively listening to service issues.
• Resolve customer situations to deliver a 10/10 service experience.
• Apply gas safety knowledge to solve complex safety-related scenarios.
• Attend assigned gas escapes within regulated deadlines to ensure robust service.

Skills

Customer service

Public interaction

Problem solving

Safety awareness

Driving license

Education

ACS qualification

CCN1 or CESPI

MET1-4 (optional)

Job description

SGN in Ashford is hiring a field technician to detect and fix gas leaks in homes, businesses and outdoor spaces. You will work independently in customers' properties, communicating clearly and ensuring safety and compliance while delivering high service standards.

The role requires an ACS qualification (CCN1 or CESPI preferred, MET1–4 optional) and a valid UK driving licence. You’ll join a 24/7 rota with standby and overtime; base salary starts at £37,500 and can rise to £41,700 after probation,