Emergency Gas Responder

SGN; Folkestone; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension

HolidayPlus

Life assurance

Virtual GP

Employee Assistance Programme

Discounts

Job summary

SGN is seeking a frontline role focused on identifying gas leaks and keeping customers safe and warm. You will engage with the public, demonstrate confidence and knowledge, and resolve issues to maintain high service standards across a 24/7 network.

The role offers base pay from £37,500 with an increase to £41,700 after probation, and additional earnings from standby and overtime. A pension, life assurance, and health support are included.

Qualifications

• A current ACS qualification, CCN1 or CESPI; MET1-4 optional.
• Full and valid UK manual driving licence.
• Willingness to work in a 24/7 rota, including out-of-hours.
• Strong customer service skills and aptitude for public interaction.

Responsibilities

• Identify gas leaks in homes, businesses, and outdoor locations safely.
• Engage with customers with confidence, listening to and addressing service issues.
• Resolve customer situations to deliver a 10/10 service experience.
• Apply gas knowledge to solve complex issues safely for people and property.
• Attend assigned gas escapes within regulatory deadlines.
• Maintain and equip your van with PPE and tools to stay safe.
• Be part of essential works to keep gas supply running, with standby/overtime when needed.

Skills

Customer service

Public interaction

Problem solving

rota adaptability

Education

ACS qualification CCN1/CESPI

MET1-4 (optional)

Tools

Driving licence UK (manual)

Job description

Locations

Ashford | Dover | Canterbury | Maidstone | Hastings | Folkestone | Tenterden

Start date- October 2026

Base salary: £37.5k per annum (increase to £41.7k upon successful completion of probationary period)

Once qualified your earning potential increases with additionally paid standby & overtime

Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ5833

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

SGN has an outstanding reputation for providing excellent service to our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that - keeping our customers safe and warm. As we move closer to exciting net-zero energy system in the U.K, SGN are ahead of the curve in energy transformation and you will be on the front line of cutting-edge improvements to our sector.

How you’ll support us on our mission to keep people safe and warm…

• Working independently in homes, businesses and outside to identify gas leaks and keep people safe
• Engaging with customers across our network, speaking to them with confidence and knowledge, active listening and understanding their service issues
• Resolving customer situations for a 10/10 customer service experience every time
• Using your ever-growing knowledge of gas services to problem solve complex situations and make situations safe for people, property and the environment
• Attending assigned gas escapes within a regulated deadline to ensure our service is robust, effective and customer-focused
• Ensuring your van is well-maintained and equipped, carrying the equipment, tools and PPE required to achieve results and keep yourself safe
• Being part of essential works to keep gas supply running to millions of people all year around and at any time day or night - standby and overtime opportunities apply for irregular hours

You will need…

• A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
• A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role)
• You thrive in an environment involving public interaction, adapting to situations and remaining calm during situations
• You are curious, always wanting to learn and develop your skills. You seek knowledge from others and like to push and challenge yourself.
• You are flexible with working as part of a team rota that covers 24 hours a day, 365 days a year. This means out of hours and weekend working is standard. This is managed through a transparent rota and additional compensation is paid
• A full and valid UK manual driving licence is essential

If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

About us | Benefits | Diversity and inclusion

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