First Call Operative

Cornerstone; Yarnton; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension scheme 6% employee/6% employer

Enhanced maternity & family leave

Life assurance

HolidayPlus

Virtual GP

Employee Assistance Programme

Retail and leisure discounts

Job summary

SGN is recruiting an Emergency Gas Responder (FCO) to join our field team across Oxford and surrounding towns. You will detect gas leaks, engage customers with confidence, and resolve issues to ensure safety and comfort for households and businesses.

You’ll operate in a 24/7 rota with standby and overtime, driving a van equipped for field work. A current UK ACS qualification and a full driving licence are essential, with MET1-4 preferred.

Qualifications

• Current ACS qualification (CCN1 or CESPI), ideally MET1–4.
• Full UK manual driving licence.
• Friendly, customer-service oriented with public interaction ability.
• Willingness to work 24/7 on a rota, including nights and weekends.

Responsibilities

• Identify gas leaks in homes and businesses and keep people safe.
• Engage with customers with confidence and knowledge to resolve issues.
• Provide 10/10 customer service experience.
• Attend gas escapes within regulatory deadlines and ensure safety for people, property and the environment.
• Maintain van, PPE and equipment for safe operations.

Skills

Customer service

Public interaction

Driving licence

Team player

Education

ACS qualification (CCN1 or CESPI)

MET1–4 (preferred)

Job description

Emergency Gas Responder (FCO)

Oxford | Banbury | Bicester | Chipping Norton | Milton Keynes | Witney

Base salary: £37.8k per annum (increase to £42k upon successful completion of probationary period)

Once qualified your earning potential increases with additionally paid standby & overtime

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ6069

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

SGN has an outstanding reputation for providing excellent service to our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that - keeping our customers safe and warm. As we move closer to exciting net-zero energy system in the U.K, SGN are ahead of the curve in energy transformation, and you will be on the front line of cutting-edge improvements to our sector.

How you’ll support us on our mission to keep people safe and warm…

• Working independently in homes, businesses and outside to identify gas leaks and keep people safe
• Engaging with customers across our network, speaking to them with confidence and knowledge, active listening and understanding their service issues
• Resolving customer situations for a 10/10 customer service experience every time
• Using your ever-growing knowledge of gas services to problem solve complex situations and make situations safe for people, property and the environment
• Attending assigned gas escapes within a regulated deadline to ensure our service is robust, effective and customer-focused
• Ensuring your van is well-maintained and equipped, carrying the equipment, tools and PPE required to achieve results and keep yourself safe
• Being part of essential works to keep gas supply running to millions of people all year around and at any time day or night - standby and overtime opportunities apply for irregular hours.

You will need…

• A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
• A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4
• You thrive in an environment involving public interaction, adapting to situations and remaining calm during situations
• You are curious, always wanting to learn and develop your skills. You seek knowledge from others and like to push and challenge yourself.
• You are flexible with working as part of a team rota that covers 24 hours a day, 365 days a year. This means out of hours and weekend working is standard. This is managed through a transparent rota and additional compensation is paid
• A full and valid UK manual driving licence is essential

If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.

Why SGN?

SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.

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