999 Call Handler - Emergency Medical Dispatcher (Exeter)

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Benefits

Car leasing scheme

Free parking across Trust sites

Career progression

Job summary

South Western Ambulance Service NHS Foundation Trust is seeking a 999 Call Handler (Emergency Medical Dispatcher) for Exeter. You will be the first point of contact during medical emergencies, recording details, offering advice, and reassuring callers to ensure timely care.

The role is based in Exeter with a standard 37.5 hour week and benefits typical of the NHS, including generous leave and pension. Shortlisted candidates will be invited to assessments; visa sponsorship is not applicable.

Qualifications

• Basic computer literacy and accurate data entry ability.
• Experience dealing with members of the public in a customer service environment.

Responsibilities

• Record details during 999 calls accurately and promptly.
• Offer advice or reassurance to callers when appropriate.
• Enter patient information into the computer system to establish seriousness and required care.

Skills

Basic computer literacy

Data entry

Customer service

Job description

South Western Ambulance Service NHS Foundation Trust is seeking a 999 Call Handler (Emergency Medical Dispatcher) for Exeter. You will be the first point of contact during medical emergencies, recording details, offering advice, and reassuring callers to ensure timely care.

The role is based in Exeter with a standard 37.5 hour week and benefits typical of the NHS, including generous leave and pension. Shortlisted candidates will be invited to assessments; visa sponsorship is not applicable.