Emergency Care Admin Clerk - Front Desk/Records

NHS Jobs; Gateshead; On-site; GBP 18,000 - 22,000; Full time

Job summary

NHS Jobs in Gateshead seeks a ward clerk to provide front-line reception and clerical support in the Emergency Care Centre across Queen Elizabeth Hospital and Blaydon UTC. You will greet patients, register them on the Trust’s IT systems and field calls from GPs, patients and visitors.

The role requires flexibility to work a 24-hour rota, including weekends and holidays, with cross-site duties and a strong focus on information governance and patient care.

Qualifications

• GCSE English and Maths equivalent (9-4) as a baseline requirement.
• Previous Admin/Clerical Experience is essential.
• Good understanding of Information Governance & Confidentiality.
• Familiarity with Careflow and NHS IT systems.
• NVQ Level 2 in Business & Admin or equivalent.

Responsibilities

• Greet patients and relatives in a professional manner.
• Register patients efficiently on the Trusts electronic systems.
• Provide front line reception/ward clerk duties and handle telephone enquiries.
• Work cross-site between Queen Elizabeth Hospital and Blaydon UTC.
• Maintain patient records and support appointment systems.

Skills

Reception duties

Administrative tasks

Information governance

NHS IT systems

Prior admin experience

Education

NVQ Level 2 in Business & Admin

Tools

Careflow

NHS IT systems

Job description

NHS Jobs in Gateshead seeks a ward clerk to provide front-line reception and clerical support in the Emergency Care Centre across Queen Elizabeth Hospital and Blaydon UTC. You will greet patients, register them on the Trust’s IT systems and field calls from GPs, patients and visitors.

The role requires flexibility to work a 24-hour rota, including weekends and holidays, with cross-site duties and a strong focus on information governance and patient care.