Clerical Assistant-Radiology Department

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 21,000 - 25,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is recruiting for a Clerical Radiology Department Assistant to provide a welcoming, caring and efficient service in a busy radiology department. You will greet patients, check IDs and records, and manage appointment bookings, both for walk-ins and scheduled visits, ensuring accurate data entry and courteous communication with patients and staff.

The role requires public-facing experience, strong keyboard/data input skills, and experience in office

Qualifications

• Must be experienced in dealing with the public.
• Accurate keyboard and data input skills.
• Some experience of office and/or reception work is required.
• Hospital experience would be an advantage but is not essential.

Responsibilities

• Greet patients and check ID, demographics and accuracy of hospital records.
• Book the arrival of patients on the computer with appointments and walk-ins.
• Communicate effectively and politely with patients, their families/carers, hospital staff and outside agencies.
• Provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and equal opportunities.

Skills

Public interaction

Data entry

Reception experience

Hospital experience

Keyboard skills

Tools

Booking software

Job description

We are recruiting for a Clerical Radiology Department Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is a demanding but interesting role in a busy department. The RDA team is friendly and hard working.

To fit into this job role you must be experienced in dealing with the public and have accurate keyboard and data input skills.

Some experience of office and/or reception work is required. Previous work in a hospital would be an advantage but is not essential.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The Clerical Radiology Department Assistant will providing a welcoming, caring and efficient service.

Greeting patients, checking ID, demographics and accuracy of hospital records.

Booking the arrival of patients on the computer with appointments and walk-in patients - patients may have electronic or paper requests - in accordance with procedures for location.

To communicate effectively and politely with patients, their families/ carers, hospital staff and outside agencies, in a professional and caring manner.

To provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We Run The Following Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

For further details / informal visits contact: Name: Donna Piper Job title: Donna Piper Email address: [e-mail] Telephone number: 01438284540

Donna Piper Radiology Support Services Manager on 01438 314333 ext 4540