Emergency Department UEM Receptionist | Flexible Hours & Growth

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Imperial College Healthcare NHS Trust is seeking a Receptionist for the UEM Directorate to be the first point of contact for patients, relatives, carers and visitors. The role involves greeting and assisting patients, booking into clinical areas, answering calls, and handling patient information in a busy ED/SDEC environment.

You will work across Emergency Department and SDEC with shifts that may include days, evenings, nights, weekends and holidays, and collaborate with clinical and

Responsibilities

• Maintain a high level of customer care and liaise sympathetically with visitors and patients.
• Answer telephone enquiries and book patients into appropriate clinical areas.
• Ensure electronic patient records in Cerner are up to date and scanned within the timescales.
• Support induction, training of new clerical staff and participate in patient surveys.
• Be flexible to work across different areas within the UEM directorate and various shift patterns.

Job description

Imperial College Healthcare NHS Trust is seeking a Receptionist for the UEM Directorate to be the first point of contact for patients, relatives, carers and visitors. The role involves greeting and assisting patients, booking into clinical areas, answering calls, and handling patient information in a busy ED/SDEC environment.

You will work across Emergency Department and SDEC with shifts that may include days, evenings, nights, weekends and holidays, and collaborate with clinical and