Emergency Department Performance Coordinator

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 29,000 - 42,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust seeks an ED Performance Coordinator to support the Emergency Department's real-time patient flow, capacity and performance improvement. You will work with consultants, nurses and site managers to ensure efficient patient progression and safer care.

This non-clinical role places you at the operational heart of the department, with responsibility for escalation, coordination of care plans and adherence to national emergency care standards.

Qualifications

• Non-clinical role; clinical decisions rest with qualified clinicians.

Responsibilities

• Coordinate patient flow and identify delays to improve ED throughput.
• Support escalation processes and work with hospital teams to enhance operational performance.
• Provide real-time oversight of patient flow with NIC/EPIC and site management teams.

Job description

Are you looking for an exciting opportunity to be at the heart of one of the busiest and most dynamic departments in the hospital? Are you ambitious, highly organised and interested in developing a career in NHS operational management?

We are seeking enthusiastic and motivated ED Performance Coordinators to join our Emergency Department team at Milton Keynes University Hospital NHS Foundation Trust. This is a unique opportunity to work alongside senior operational and clinical leaders, gaining invaluable experience in patient flow, capacity management, performance improvement and hospital operations

This role offers much more than administration. As the operational hub of the Emergency Department, you will have a real-time impact on patient care by helping ensure patients receive the right care, in the right place, at the right time

You will be responsible for coordinating patient flow, identifying and resolving delays, supporting escalation processes and working collaboratively with teams across the hospital to improve operational performance, 'This staff group feels strongly supported in maintaining a good balance between a home and work life, scoring 57.1%' 'NHS Staff Survey 2024'

'We care We communicate We collaborate We contribute'

You will work closely with consultants, nurses, specialty teams, site managers, bed managers and senior operational leaders, developing a broad understanding of how a hospital functions and building relationships across the organisation.The Performance Coordinator plays a vital role in supporting the operational management and performance of the Emergency Department.

Working collaboratively with the Nurse in Charge (NIC), Emergency Practitioner in Charge (EPIC), clinical teams, speciality services and site management teams, the postholder will provide real-time oversight of patient flow through the Emergency Department. They will proactively identify and escalation delays, facilitate progression of patient care plans, and support delivery of national emergency care standards.

The postholder will act as the central operational point of coordination within the department, ensuring effective communication between teams, supporting patient safety, enhancing patient experience and contributing to the Trust's urgent and emergency care performance objectives.

This is a non-clinical role. All clinical decisions regarding patients remain the responsibility of the Nurse in Charge, EPIC, or other appropriately qualified clinicians.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a 'Good' rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

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