Non Clinical Support Worker - ED

Medway NHS Foundation Trust; Gillingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

The ED Non Clinical Support Worker role at Medway NHS Foundation Trust supports registered nurses in the Emergency Department. It involves 12-hour rotating shifts across days, weekends and bank holidays, with a focus on cleanliness, stock management and administrative duties.

Family-friendly, flexible working is limited to standard patterns; sponsorship is not available. Candidates should hold NVQ Level 2 or equivalent and show strong teamwork and communication in a busy ED environment.

Qualifications

• NVQ Level 2 in a relevant subject or the equivalent level of working experience.
• Desirable: Previous ED experience.
• Ability to work within a multi-disciplinary team.

Responsibilities

• Daily department cleanliness and tidiness.
• Maintain stock levels in store and clinical areas.
• General tidying of ward areas and equipment.
• Order stock and maintain records accurately.
• Support Registered nurses and Clinical Support workers.

Skills

Good written and oral communication

Interpersonal skills

Professional manner

Teamwork

Education

NVQ Level 2 in a relevant subject or equivalent

Previous ED Experience

Job description

Job summary

ED Non Clinical Support Worker

Division: Medicine & Emergency Care

Care Group: Acute & Emergency Medicine

Band: 2

Salary: £25,272 per annum/pro rata

Interview Date: Week commencing 12th October 2026

**Please note we are unable to offer sponsorship for this role**

We are recruiting for a ED NCSW who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

**Please note flexible working is not Bank**

The role operates on a rotational shift pattern, consisting of 12 hour shifts, including days, weekends and bank holidays. Flexibility and resilience are essential, as no two days are the same in Emergency Care.

If you are proactive, adaptable and thrive in a dynamic environment, this is an exciting opportunity to develop your skills while making a real difference to patients and colleagues alike.

Main duties of the job

The post holder will work under the supervision of the Operational Support Coordinator/ Nurse in Charge and other registered staff at all times

The post holder will be required to provide support to Registered nurses and Clinical Support workers in accordance with Emergency Department based competencies

The post will be based within the Emergency Department but some flexibility may be required to cover areas as and when required when service needs dictate

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

About us

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First.

Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job description

• Daily department cleanliness
• Maintaining stock levels in store areas as well as clinical areas
• General tidying of all areas of the ward
• Ordering of stock and maintenance of the same.
• Contribute to the efficient and effective running of the Ward/Department.
• Ensure all documentation is completed accurately and in a timely manner.
• Assist the Multi-Disciplinary team in maintaining a clean and safe Ward/Department environment.
• Be aware and act in accordance with all ED and Trust Operational Policies and procedures, including those relating to Health and Safety and patient confidentiality.
• Undertake further training and personal development as highlighted through individual performance appraisal.
• Carry out any additional Emergency Department specific responsibilities as requested.
• Undertake administration staff duties as required.
• There may be a requirement to move equipment within the Emergency Department.

This job description is not exhaustive and may be subject in accordance with organisation and service developments, but any such changes will be fully discussed with the post holder.

Person Specification

Knowledge

Essential

• NVQ Level 2 in a relevant subject or the equivalent level of working experience

Desirable

• Previous ED Experience

Experience

Essential

• Ability to work within multi-professional team
• Commitment to working in partnership with patients/ carers

Skills

Essential

• Good written and oral communication skills
• Ability to communicate with the general public
• Ability to project a professional manner and approach
• Excellent interpersonal skills

Knowledge

Essential

• Basic understanding of the NHS Some knowledge of data protection and patient confidentiality
• Understanding of stock rotation
• Some knowledge of infection control

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Maritime Hospital

Windmill Rd

Gillingham

ME5 7NY

United Kingdom

Employer's website