Emergency Department Navigator

East Lancashire Hospitals NHS Trust; Blackburn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking an Emergency Department Navigator in Blackburn to engage and support vulnerable youth attending the emergency department. The role aims to build trusted relationships and guide these individuals towards a positive lifestyle while working within a multidisciplinary team to enhance outcomes for victims of violence. Candidates should demonstrate strong interpersonal skills and experience in safeguarding vulnerable populations.

Qualifications

• Experience of working with high-risk, vulnerable children and families.
• Ability to engage with challenging young people.
• Knowledge of safeguarding policies and procedures.

Responsibilities

• Identify and support patients meeting the ED Navigator criteria.
• Establish professional relationships with vulnerable youth.
• Formulate care plans in line with safeguarding requirements.

Skills

Literacy and numeracy

Interpersonal skills

Relationship-building

Communication skills

Planning and organizing

Education

GCSE grade A – C or equivalent

QCF or equivalent in health and social care

Trauma Informed training

Job description

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Emergency Department Navigator, Blackburn

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Client:

East Lancashire Hospitals NHS Trust

Location:

Blackburn, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0ab81db82a57

Job Views:

6

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Job overview

The role of the Emergency Department (ED) Navigator is to identify and engage with patients aged 10 to 25 years, who attend the Emergency Department at Royal Blackburn Hospital with injuries consistent with involvement in violence. The aim of the role is to intervene in a non-judgemental way, as close to the time of the incident as possible. The role is about prevention and using the knowledge we have in public health and trauma informed approaches to understand why people commit violence, helping them by building trusted relationships to navigate away from violence, towards a more positive lifestyle.

The scope of the post will include the development of professional relationships with children and young people and other agencies within the community i.e. family support workers, Social Workers, school nurses, Teachers, Police, Champions to improve outcomes for victims of violence. The post holder will need to be a motivated and dynamic practitioner with experience of working with safeguarding issues. The ability to work as part of a team are essential requirements, as is the ability to work a varying shift pattern to cover the service 7 days a week and during unsociable hours.

Main duties of the job

· Work alongside the Emergency Department to identify patients who meet the ED Navigator programme criteria.

· Establish a professional relationship with identified patients in a non-judgemental way, within a reachable, teachable moment.

· Undertake an assessment of the patient’s needs utilising a trauma informed approach to formulate a care plan which is delivered under the supervision of the Named Nurse for Safeguarding Children.

· Act as an advocate for patients in identifying and supporting them to gain access to suitable on-going support to meet identified needs.

· Seek support and advice from the wider Emergency Department, Safeguarding Team and/or line manager when needed in complex situations.

· Contribute to the monitoring and review of the service under the supervision of the Named Nurse for Safeguarding Children as per the requirements of the ED Navigator Service Grant Agreement.

· To cover a 7 day per week service, working flexibly including un-sociable hours in line with service demands.

Working for our organisation

Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen.

The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice.

We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

Detailed job description and main responsibilities

• Attend and contribute to meetings in relation to the ED Navigator service as required.
• Establish clear lines of communication between other agencies i.e Police, Children’s Social Care, Champions, 0-19 Universal Service in supporting and referring identified patients onto on-going services within the community.
• Utilise secure information recording systems and processes, to ensure patient information is recorded accurately and in line with Information Governance Policies and Procedures.
• Maintain own continuing professional development in accordance with the Trusts mandatory core skills and role specific training requirements.
• Undertake further training as required to enhance the service or own development needs as identified within the appraisal process or 1:1’s.
• Engage in clinical and safeguarding supervision as per policy.
• M aintain up to date records and electronic diary in accordance with ELHT policies and procedures
• Maintain a database that will collect and record information as appropriate for the p urpose of statistical data collection.
• Plan and prioritise own project/workload.
• Act in accordance with all organisational policies and procedures and within expected values and behaviours.
• Exercise personal responsibility and work independently within defined parameters of practice, taking the initiative in a variety of situations and performing a range of care skills consistent with the role, responsibilities and professional values of being an ED Navigator

Person specification

Qualifications

• Ability to demonstrate literacy and numeracy skills to at least GCSE grade A – C (Functional Skills Level 2)/Grade 7-4 or equivalent qualification
• QCF or equivalent qualification e.g. NNEB /CACHE/ BTEC or NVQ 3 Foundation degree or equivalent in a related subject- health and social care, childcare, Education etc.
• Undertaken Trauma Informed and Adverse Childhood Experience training.

Experience

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of using support plans, to enable people to successfully access support services
• Experience of engaging successfully with ‘challenging’ young people
• Experience of working with a range of statutory and voluntary organisations
• Experience of working with families who are subject to safeguarding processes i.e. children in our care, children subject to child protection plans and child in need, including risk of exploitation.

Knowledge

• Knowledge of relevant services for young people and their families in the service provision area
• Interpersonal, relationship-building and communication skills.
• Working knowledge of policies relating to safeguarding children and adults.
• Understanding the needs of culturally diverse communities and other hard to reach groups.
• Ability to plan and organise own workload.