Emergency Department Coordinator/Receptionist

Maidstone and Tunbridge Wells NHS Trust; Royal Tunbridge Wells; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

Blue Light Card eligibility

27 days annual leave

Job summary

Maidstone and Tunbridge Wells NHS Trust invites applications for an Emergency Department Coordinator/Receptionist. You will be the first point of contact in ED, booking patients via IT systems and coordinating with clinical staff to ensure smooth patient flow.

The role supports vital ED functions with precise data entry, handling a range of administrative duties within a busy hospital setting. Flexible full/part-time hours are available to fit your needs.

Qualifications

• Experience in busy administrative roles, preferably in healthcare.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Greet patients and book appointments using IT systems with accuracy.
• Coordinate with clinical staff to keep ED flow smooth.
• Perform general administrative tasks to support ED operations.

Skills

Data entry

Administrative duties

IT systems

Customer service

Tools

IT booking systems

Job description

Join Our Team as an Emergency Department Coordinator/Receptionist

Are you looking for a rewarding role in a fast-paced and vital healthcare setting? We are expanding our Emergency Department (ED) team and are seeking Coordinators/Receptionists to join us at our Maidstone and Tunbridge Wells sites.

The post holder will be one of the first interactions the patient has when entering ED, you will be responsible for booking patients into the department via our IT systems, with accuracy and efficiency, liaising effectively with clinical staff, and undertake other administrative duties to support the vital functions of the ED service. A key part of the role involves precise data entry in our appointment-based systems, ensuring smooth and efficient operations.

This vacancy is available for full and part-time hours, shift patterns would vary but would predominantly follow the below:

• Week
• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday
• 1
• Rest Day
• 08-2000 Maidstone
• Rest Day
• 18-06000 Maidstone
• Rest Day
• 08-2000 TWH
• 08.15-1400 TWH
• 2
• Rest Day
• Rest Day
• Rest Day
• 08-2000 TWH

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining Us Includes a Comprehensive Benefits Package

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

For further details / informal visits contact: Name: Lorraine Harris Job title: Team Leader Email address: [e-mail] Telephone number: 07514984606

01622 477705