Booking Co-ordinator

University Hospitals of Derby and Burton NHS Foundation Trust; Long Eaton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Employee assistance programme

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is looking for a flexible and motivated administrator to join the Elective hub. You will be the primary contact for patients and clinical staff, coordinating bookings for a range of procedures and supporting discharge and follow-up arrangements.

The role requires strong organisational and communication skills, with the ability to manage waiting lists, schedule appointments and perform reception duties across departments.

Qualifications

• Strong organisational and time management skills.
• Confident communicator with clinicians, staff and patients.
• Proficient IT skills with experience of clinical systems such as Lorenzo and Ormis.

Responsibilities

• Act as the point of contact for patients and clinical staff.
• Book in patients for a wide range of procedures.
• Handle discharge and follow-up arrangements.

Skills

Communication

Organisation

Time management

Multi-tasking

Tools

Lorenzo

Ormis

Job description

An opportunity has arisen for a flexible and motivated individual to join the Elective hub. You will act as the point of contact for patients and clinical staff, be responsible for booking in patients for a wide range of procedures and handle their discharge and follow up arrangements. You will have the opportunity to work in a fast paced and exciting team, where you will have exposure to all divisions and specialities.

Responsibilities of this role cover a wide range of administration and clerical duties including clinic preparation, waiting list management, appointment scheduling, reception duties and answering telephone queries. Therefore, a flexible approach to workload is required. You must be a confident communicator with the ability to liaise with clinicians, clinical staff and patients. Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure. Flexibility is essential as you will be required to work in different areas of the department in order to meet the service needs. You will also need to be proficient in IT and an understanding of the Trust's clinical systems such as Lorenzo and Ormis would be desired.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.