Emergency Communications & Switchboard Operator

Royal Cornwall Hospitals NHS Trust; Truro, Hayle, Penzance; On-site; GBP 21,000 - 24,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust in Cornwall is seeking a telephonist to answer and manage all incoming calls from external and internal sources, routing them to the correct extension in a polite and efficient manner.

The role includes acting as the emergency contact point for cardiac, fire and other emergencies, deploying routine tests and procedures, maintaining accurate records, and reporting faults to the Team Leader to ensure smooth department operation.

Responsibilities

• Answer and manage all incoming calls from external/internal sources and route them to the correct extension in a polite and efficient manner.
• Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures.
• Carry out emergency procedures for cardiac arrest, fire and major incidents and maintain records per standing instructions.
• Ensure records are kept up to date when information changes (telephone numbers, on-call lists, daily on-call sheet, new positions) and ensure message books are current.

Job description

Royal Cornwall Hospitals NHS Trust in Cornwall is seeking a telephonist to answer and manage all incoming calls from external and internal sources, routing them to the correct extension in a polite and efficient manner.

The role includes acting as the emergency contact point for cardiac, fire and other emergencies, deploying routine tests and procedures, maintaining accurate records, and reporting faults to the Team Leader to ensure smooth department operation.