telephonist

Royal Cornwall Hospitals NHS Trust; Truro, Hayle, Penzance; On-site; GBP 21,000 - 24,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust in Cornwall is seeking a telephonist to answer and manage all incoming calls from external and internal sources, routing them to the correct extension in a polite and efficient manner.

The role includes acting as the emergency contact point for cardiac, fire and other emergencies, deploying routine tests and procedures, maintaining accurate records, and reporting faults to the Team Leader to ensure smooth department operation.

Responsibilities

• Answer and manage all incoming calls from external/internal sources and route them to the correct extension in a polite and efficient manner.
• Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures.
• Carry out emergency procedures for cardiac arrest, fire and major incidents and maintain records per standing instructions.
• Ensure records are kept up to date when information changes (telephone numbers, on-call lists, daily on-call sheet, new positions) and ensure message books are current.

Job description

An exciting opportunity has arisen for a telephonist to answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner. Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures. Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures. Ensure that all necessary information is available to enable adequate service to be provided i.e. that records are kept up to date when informed of any changes to telephone numbers, on call list, daily on call sheet, new positions etc. and ensure that the appropriate message books are kept up to date Report faults that may have an impact on the running of the department to the Team Leader Ensure data is handled and stored in full compliance with Information Government principles. Manage the allocation and return of keys in and out of the department. Attend mandatory training sessions and complete Emergency refresher training & on line switchboard training. Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

• Royal Cornwall Hospital in Truro
• St Michael's Hospital in Hayle
• West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future.The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams. We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks