Emergency Communications Operator (999/101)

Lincolnshire Police; Bracebridge; On-site; GBP 23,000 - 29,000; Full time

Job summary

Lincolnshire Police is seeking a Contact Management Operator for the Force Control Room to manage 999 and 101 calls, assess risk, and provide clear, calming support in emergencies.

You will gather essential details, log information quickly, and work as part of a frontline team to help keep Lincolnshire safe. A 7-week full-time training course begins on 15 February 2027, with mandatory attendance.

Qualifications

• Ability to remain calm and professional under pressure.
• Strong listening and questioning skills to extract key details.
• Proven ability to log information accurately and concisely.

Responsibilities

• Handle 999 and 101 calls with care and urgency.
• Record incidents and assess risk for appropriate action.
• Gather details quickly to support investigations and resolve enquiries.
• Work as part of frontline team to protect communities.
• Complete assessments and participate in the recruitment process.

Skills

Conflict handling

Communication skills

Record information

Typing skills

IT skills

Teamwork

Local knowledge

Tools

Microsoft Office

Job description

Lincolnshire Police is seeking a Contact Management Operator for the Force Control Room to manage 999 and 101 calls, assess risk, and provide clear, calming support in emergencies.

You will gather essential details, log information quickly, and work as part of a frontline team to help keep Lincolnshire safe. A 7-week full-time training course begins on 15 February 2027, with mandatory attendance.