Emergency Call Taker - Part-time - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Otterbourne; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS pay enhancements

27-33 days annual leave (pro rata)

Free parking

Employee Assistance Programme

Job summary

South Central Ambulance Service NHS Foundation Trust in Otterbourne is seeking an Emergency Call Taker (part-time) to be the first point of contact for 999 callers. You will stay calm, ask the right questions, provide reassurance, and support callers through critical moments while coordinating life-saving responses.

On-site role in Otterbourne Emergency Operations Centre with structured training from January 2027, progression opportunities, NHS benefits, and annual leave.

Qualifications

• Good standard of education (i.e. 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
• Experience in customer-focused environment
• Experience using computerised systems
• Experience in call centres
• Experience in rotating shifts
• Previous NHS experience
• Experience in patient care
• Attention to detail and accurate data entry
• Ability to use communication and computerised systems
• Map reading

Responsibilities

• Be the first point of contact for 999 callers and gather essential information
• Participate in a comprehensive training programme
• Attend full-time training shifts and coaching sessions
• Work on-site at the Emergency Operations Centre in Otterbourne, Hampshire

Education

Two GCSEs (incl. English) or equivalent experience

Job description

South Central Ambulance Service NHS Foundation Trust

Emergency Call Taker - Part-time - Otterbourne

The closing date is 18 October 2026

Emergency Call Taker - Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.Someone suddenly collapses and stops breathing.There's been a serious road traffic collision.A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

Main duties of the job

This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.

• Based is Southern House HQ - Otterbourne
• Must be 18+
• Right to work in the UK (no visa sponsorship available)
• Training courses available from January 2027 onwards

If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!

You don't need medical experience -- just:

• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others

Please do review the job description and person specification for full details and requirements for the role.

About us

Why You'll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift(up to £17.78/hr):Saturdays & weekday nights
• +69% uplift(up to £22.26/hr):Sundays & bank holidays

And of course -- the full package of NHS benefits, including:

• 27-33 days annual leave (pro rata)
• Free parking
• Employee Assistance Programme

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

Job responsibilities

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, MonFri, 08:0016:00
• Next steps:
  • 10 one-to-one coaching shifts.
  • 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
  • Final sign-off observation with Education Team.

These will be full-time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [e-mail].

Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.

Person Specification

Qualifications & Training

• Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience

Knowledge & Experience

• Experience of working in a customer focused environment
• Experience of using a computerised system
• Experience of working in a call centre
• Experience of working rotating shifts
• Previous NHS experience
• Previous experience of patient care
• Attention to detail and accurate data entry skills
• Ability to use communication and computerised systems.
• Map reading.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Central Ambulance Service NHS Foundation Trust

£25,760 to £27,476 a yearpro rata per annum