Emergency Call Taker - Full-time - Bicester | South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 18,000 - 31,000; Full time

Benefits offered by this job

NHS pension

Free parking

Employee Assistance Programme

27–33 days annual leave pro rata

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking an Emergency Call Taker in Bicester. This on-site role supports critical incidents, coordinating responses and guiding callers through emergencies with calm and clear communication.

Starting pay is £13.17 per hour with NHS uplift values; full-time and part-time shifts are available, and comprehensive training is provided to build confidence and resilience in demanding situations.

Qualifications

• No medical experience required.
• Right to work in the UK; no visa sponsorship available.

Responsibilities

• Be the first point of contact for callers in emergencies, asking the right questions and providing reassurance.
• Coordinate life-saving emergency responses and support callers through critical situations.
• Work as part of a fast-paced team at the Emergency Operations Centre in Bicester.

Skills

Resilience

Clear communication

Compassion

Calm under pressure

Job description

Emergency Call Taker - Full-time - Bicester | South Central Ambulance Service NHS Foundation Trust

Company: South Central Ambulance Service NHS Foundation Trust

Emergency Call Taker – Make a Difference When It Matters Most

A child is trapped beneath a fallen tree.

Someone suddenly collapses and stops breathing.

There’s been a serious road traffic collision.

A caller is standing on a bridge, overwhelmed and in crisis.

In moments like these, people dial 999.

As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.

Can you stay focused when others are distressed?

Can you ask the right questions, provide reassurance, and support callers through critical situations?

If so, this could be the role for you.

No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.

This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.

This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Bicester, Oxfordshire.

• Based isNorthern House HQ - Bicester
• Right to work in the UK (no visa sponsorship available)
• Training courses available from November 2026 onwards

If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!

You don’t need medical experience — just:

• Resilience (requires resilience and emotional awareness throughout the shift)
• A genuine desire to help others
• Compassion
• Confidence
• Clear communication
• Resilience (requires resilience and emotional awareness throughout the shift)

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift(up to £17.78/hr):
• +69% uplift(up to £22.26/hr):
• Saturdays & weekday nights
• Sundays & bank holidays
• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part‑time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

We provide a comprehensive training programme designed to support you every step of the way.

Your Training Journey

• First 4 weeks: Classroom training, Mon–Fri, 08:30–16:30
• Next steps: 10 one‑to‑one coaching shifts.
• 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
• Final sign‑off observation with Education Team.
• These will be full‑time hours, and attendance is mandatory throughout the programme.

Ready to make a difference?

Join a team that saves lives, supports communities, and values every single person who walks through the door.

If you have any queries relating to disability and the role or recruitment process, get in touch at: [e-mail].

This advert closes on Sunday 18 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Salary: £25,760 - £27,476 pro rata per annum

Hours: Full‑time

Location: Bicester, OX26 6HR

Job type: Permanent

Posting date: 12 Oct 2026

Closing date: 11 Nov 2026