Crisis Response Dispatcher

Derbyshire Constabulary; East Midlands; On-site; GBP 21,000 - 30,000; Full time

Job summary

Derbyshire Constabulary is seeking capable call handlers to join their Emergency Communications team in the East Midlands. You will be the first voice 999 or 101 callers hear, quickly assessing needs, guiding callers and coordinating responses with calm, clear communication.

We value diverse backgrounds and offer training to develop crisis handling and decision-making skills. If you remain composed under pressure and listen actively, you could make a real impact in your community.

Qualifications

• Answer calls and figure out what’s really going on…fast
• Use your judgement to solve problems and make quick decisions
• Support people through intense, emotional and chaotic moments

Responsibilities

• Answer calls and figure out what’s really going on…fast
• Use your judgement to solve problems and make quick decisions
• Support people through intense, emotional and chaotic moments

Skills

Calm under pressure

Active listening

Quick thinking

Empathy

Decision making

Professional communication

Job description

Derbyshire Constabulary is seeking capable call handlers to join their Emergency Communications team in the East Midlands. You will be the first voice 999 or 101 callers hear, quickly assessing needs, guiding callers and coordinating responses with calm, clear communication.

We value diverse backgrounds and offer training to develop crisis handling and decision-making skills. If you remain composed under pressure and listen actively, you could make a real impact in your community.