EMEA Director, Professional Services – Lead Implementations

BlackLine; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

BlackLine seeks a Director, Professional Services to lead customer implementation strategy across the Americas. You will manage a team of managers and consultants to deliver complex deployments, drive adoption, and ensure customer satisfaction while meeting utilization and revenue targets.

The role blends strategic policy setting with hands-on delivery to standardize processes and improve delivery quality, with a hybrid office-first work model.

Qualifications

• Experience leading professional services teams across multi-country implementations.
• Strong track record in delivering complex client deployments on time and within budget.

Responsibilities

• Oversee the management and execution of BlackLine's customer implementation strategy in the Americas.
• Lead a team of managers, consultants and project/engagement managers to deliver implementations.
• Ensure customer adoption, satisfaction, utilization, and achievement of revenue targets for the Americas.

Job description

BlackLine seeks a Director, Professional Services to lead customer implementation strategy across the Americas. You will manage a team of managers and consultants to deliver complex deployments, drive adoption, and ensure customer satisfaction while meeting utilization and revenue targets.

The role blends strategic policy setting with hands-on delivery to standardize processes and improve delivery quality, with a hybrid office-first work model.