Senior Sales Support EMEA

Nordson; Aylesbury; On-site; GBP 38,000 - 54,000; Full time

Job summary

Nordson Test & Inspection in Aylesbury, United Kingdom is seeking a Senior Sales Support, EMEA to provide commercial, operational and service administration support to the regional sales team.

You will manage quotations, orders, contracts, and CRM/ERP data, acting as a key contact for customer escalations and coordinating with Sales, Service, Operations and Finance to deliver an outstanding customer experience.

Qualifications

• Minimum 5 years' experience in sales support, sales administration, customer service or commercial operations.
• Experience supporting international customers and sales teams.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP and reporting tools.
• Experience using CRM and ERP business systems.
• Strong commercial awareness and analytical capability.
• Customer-oriented with a proactive and professional approach.
• Excellent attention to detail.
• Ability to organize and prioritize workloads effectively.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Provide commercial and operational support for Top Customers, Selected Top Customer will be supported Globally.
• Act as the primary point of contact for customer escalation and service exceptions.
• Administer and manage EMEA Service Level Agreement (SLA) contracts including renewals, invoicing support and contract compliance.
• Provide commercial and operational support systems & parts sourced from non-Aylesbury, UK factories.
• Create and maintain quotations, and validate discount approval records within existing systems.
• Work closely with Sales, Finance, Operations & Factory Sales Admin to collate monthly forecasts, bookings and shipments. Proactively identify forecast risks, work to resolve.
• Review and monitor forecast data, identifying trends and opportunities to improve forecast accuracy.
• Maintain customer and prospect data within CRM & ERP.
• Generate and present regular reports on key performance indicators
• Assist in the preparation of quarterly business reviews and presentations for senior management.
• Coordinate with Service, Operations and Engineering teams to ensure customer requirements are met efficiently.
• Drive continuous improvement in sales support processes, data quality and commercial administration activities.
• Respond to customer and sales requests by telephone, email and other communication channels.

Skills

Sales support

Customer service

Excel advanced

CRM experience

Analytical thinking

Stakeholder management

Communication skills

Organizational skills

Problem solving

Education

Good standard of education

Tools

Salesforce

C4C

Efacs

SAP

Job description

Nordson Test & Inspection, a global leader in world-class metrology equipment and inspection systems, is seeking a highly motivated and talented Senior Sales Support EMEA to join our team in Aylesbury, United Kingdom . We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the Role

As Senior Sales Support, EMEA, you will provide commercial, operational, and service administration support to the regional sales organization. You will support strategic customer accounts, manage service contract activities, coordinate complex quotations and order processes, maintain business systems and reporting tools, and act as a key contact for customer escalations. Working closely with Sales, Service, Operations, Finance, and Sales Administration teams, you will help deliver an exceptional customer experience while supporting efficient business operations throughout the EMEA region.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Role and Responsibilities

• Provide commercial and operational support for Top Customers, Selected Top Customer will be supported Globally
• Act as the primary point of contact for customer escalation and service exceptions.
• Administer and manage EMEA Service Level Agreement (SLA) contracts including renewals, invoicing support and contract compliance.
• Provide commercial and operational support systems & parts sourced from non-Aylesbury, UK factories
• Create and maintain quotations, and validate discount approval records within existing systems
• Work closely with Sales, Finance, Operations & Factory Sales Admin to collate monthly forecasts, bookings and shipments. Proactively identify forecast risks, work to resolve.
• Review and monitor forecast data, identifying trends and opportunities to improve forecast accuracy.
• Maintain customer and prospect data within CRM & ERP.
• Generate and present regular reports on key performance indicators
• Assist in the preparation of quarterly business reviews and presentations for senior management.
• Coordinate with Service, Operations and Engineering teams to ensure customer requirements are met efficiently.
• Drive continuous improvement in sales support processes, data quality and commercial administration activities.
• Respond to customer and sales requests by telephone, email and other communication channels.

Skills and Qualifications

• Good standard of education.
• Minimum 5 years' experience in sales support, sales administration, customer service or commercial operations.
• Experience supporting international customers and sales teams.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP and reporting tools.
• Experience using CRM and ERP business systems.
• Strong commercial awareness and analytical capability.
• Customer-orientated with a proactive and professional approach.
• Excellent attention to detail.
• Ability to organize and prioritize workloads effectively.
• Strong analytical and problem-solving skills.
• Ability to communicate both verbally and in writing with individuals at all levels.
• Strong interpersonal and stakeholder management skills.
• Ability to act on own initiative and make sound business decisions.
• Ability to work under pressure and manage multiple priorities.
• Strong commercial and customer relationship management skills.

Preferred Skills and Qualifications

• Experience with Salesforce, C4C, Efacs, SAP or similar business systems.
• Experience in a technical, industrial manufacturing or capital equipment environment.
• Experience managing service contracts and customer escalations.
• Additional European language skills.

Travel

Occasional travel within EMEA may be required.

About Nordson Test & Inspection

Nordson Test & Inspection manufactures world-class metrology equipment and inspection systems to ensure electronic products are built to meet the highest standards. We use X-ray inspection, acoustic imaging, and optical inspection technologies to create testing systems that enable the identification of even the smallest defects at high resolution. By joining our team today, you will help us bring innovative ideas to life. Nordson Test & Inspection is a global team that works to create machines and systems that improve the manufacturing process for a wide range of industries, including electronics, aerospace, automotive, energy, lighting, and medical. We offer supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Test & Inspection. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Our recruitment process is designed to identify the best qualified candidates for