Security Control Centre Assurance Lead — Remote & Travel

LMS Security Advisors; United Kingdom; On-site; GBP 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training funding

Flexible work

Inclusive culture

Experienced specialists

Meaningful security outcomes

Job summary

LMS Security Advisors is seeking an experienced Security Control Centre Assurance Lead to support assurance, improvement, and development of Security Control Centre operations for a key client environment. Reporting to the business lead, you will provide independent subject matter expertise across contract performance, governance, operational assurance, reporting, and continuous improvement activity.

This is a varied, home-based role involving regular travel to client sites, stakeholder

Qualifications

• Experience in Security Control Centre, Alarm Receiving Centre, operational assurance, or security advisory environments.
• Strong understanding of alarm monitoring, activations, response procedures, escalation arrangements, false alarm and URN management.
• Experience reviewing operational procedures, workflows, guidance documents, and governance frameworks.
• Ability to assess contract performance, identify operational risks, and recommend practical improvements.
• Experience working within regulated, high-profile, or complex operational environments is advantageous.
• Membership of a recognised security industry body or relevant professional qualifications is desirable.

Responsibilities

• Provide independent assurance of contract performance, operational effectiveness, and service outcomes.
• Benchmark services against recognised industry standards, best practice, and client expectations.
• Audit operational processes, identify performance gaps, and support continuous improvement initiatives.
• Develop KPIs, operational metrics, performance reporting, and executive-level dashboards.
• Produce assurance reports, improvement plans, and strategic recommendations that support operational maturity.
• Provide subject matter expertise across Security Control Centre operations to enhance service delivery.

Skills

Security Control Centre

Alarm Receiving Centre

Operational assurance

Governance frameworks

Performance dashboards

Stakeholder engagement

MS 365

Data analysis

Workshop facilitation

Contract performance

Education

Security industry qualifications

Tools

Microsoft 365

Job description

LMS Security Advisors is seeking an experienced Security Control Centre Assurance Lead to support assurance, improvement, and development of Security Control Centre operations for a key client environment. Reporting to the business lead, you will provide independent subject matter expertise across contract performance, governance, operational assurance, reporting, and continuous improvement activity.

This is a varied, home-based role involving regular travel to client sites, stakeholder