EMEA Regional Key Account Director: Growth & Partnerships

DS Smith Packaging Limited; Manchester; On-site; GBP 90,000 - 130,000; Full time

Job summary

TMS Global, part of DS Smith, is seeking a Regional Key Account Director to lead the EMEA region for a major client partnership. You will work with the Global Client Director and regional teams to drive account performance, client satisfaction, and sustainable growth across Europe, the Middle East and Africa from a UK base (Manchester) with travel across the region.

This role requires a commercially minded leader who thrives in a fast-paced, international environment, building lasting client

Qualifications

• Significant experience in a senior account management, commercial, or operational leadership role.
• Leadership within shopper marketing, retail display, POS, packaging, or related sector, ideally international.
• Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, and profitability management.
• Proven success in growing strategic accounts, delivering service excellence, and strengthening client partnerships.
• Proven ability to develop and lead high-performing teams.
• Strong stakeholder management, negotiation, and influencing skills.
• Analytical and problem-solving capabilities.
• Proactive, resilient, customer-focused approach.

Responsibilities

• Lead end-to-end delivery and performance of a major client account, ensuring commitments and service levels are met.
• Build and maintain senior-level client relationships, acting as primary strategic partner and escalation point.
• Drive commercial performance through P&L management, forecasting, budgeting, profitability analysis, and cost control.
• Develop and implement account strategies that support client objectives and business growth.
• Identify and deliver continuous improvement initiatives enhancing efficiency, experience, and value.
• Collaborate with operational, commercial and functional teams to deliver innovative solutions and outcomes.
• Ensure governance, compliance, risk management, and performance reporting across the account.
• Leverage insights and data to drive service enhancements, innovation, and long-term growth.
• Support new business opportunities, service implementations, reviews, and audits.
• Collaborate with Global Client Director and Regional Directors to maintain a consistent global approach.

Skills

Senior account management

Commercial leadership

P&L ownership

Budgeting

Forecasting

Profitability management

Stakeholder management

Team leadership

Analytical thinking

Problem solving

Job description

TMS Global, part of DS Smith, is seeking a Regional Key Account Director to lead the EMEA region for a major client partnership. You will work with the Global Client Director and regional teams to drive account performance, client satisfaction, and sustainable growth across Europe, the Middle East and Africa from a UK base (Manchester) with travel across the region.

This role requires a commercially minded leader who thrives in a fast-paced, international environment, building lasting client