EMEA Regional Key Account Director

Total Marketing Support Limited; Manchester; On-site; GBP 100,000 - 150,000; Full time

Job summary

DS Smith is seeking an experienced Regional Key Account Director to lead the EMEA region for a major client partnership. Based in the UK, you will drive account performance, client satisfaction and sustainable commercial growth while collaborating with Global Client Director and regional teams.

In a fast-paced, international environment, you will build trusted relationships, manage budgets and forecast profitability, and deliver innovative packaging and display solutions across markets.

Qualifications

• Significant experience in a senior account management, commercial, or operational leadership role.
• Experience in shopper marketing, retail display, POS, or packaging, ideally international.
• Strong commercial and financial acumen with P&L ownership, budgeting, forecasting, and profitability management.
• Proven success growing strategic accounts and strengthening long-term client partnerships.
• Strong stakeholder management, negotiation, and influencing skills.
• Analytical and problem-solving capabilities.
• Proactive, resilient, and customer-focused approach.

Responsibilities

• Lead end-to-end delivery and performance of a major client account, ensuring commitments are met.
• Build and maintain senior-level client relationships as the primary strategic partner.
• Drive commercial performance through forecasting, budgeting, profitability analysis, and cost control.
• Develop and implement account strategies supporting client objectives and growth.
• Identify and deliver continuous improvement to enhance efficiency and value.
• Collaborate with cross-functional teams to deliver innovative solutions and outcomes.
• Ensure governance, risk management, and performance reporting across the account.
• Leverage insights and data to drive service improvements and long-term growth.
• Support new business opportunities, service implementations, reviews, and audits.
• Collaborate with Global Client Director and regional directors for a consistent global approach.

Skills

Senior account management

Leadership

Stakeholder management

Negotiation

P&L ownership

Budgeting

Forecasting

Analytical thinking

Customer-focused

Job description

DS Smith is seeking an experienced Regional Key Account Director to lead the EMEA region for a major client partnership. Based in the UK, you will drive account performance, client satisfaction and sustainable commercial growth while collaborating with Global Client Director and regional teams.

In a fast-paced, international environment, you will build trusted relationships, manage budgets and forecast profitability, and deliver innovative packaging and display solutions across markets.