Regional Key Account Director

Total Marketing Support Limited; Manchester; Sur place; GBP 100 000 - 150 000; Plein temps

Résumé du poste

DS Smith is seeking an experienced Regional Key Account Director to lead the EMEA region for a major client partnership. Based in the UK, you will drive account performance, client satisfaction and sustainable commercial growth while collaborating with Global Client Director and regional teams.

In a fast-paced, international environment, you will build trusted relationships, manage budgets and forecast profitability, and deliver innovative packaging and display solutions across markets.

Qualifications

• Significant experience in a senior account management, commercial, or operational leadership role.
• Experience in shopper marketing, retail display, POS, or packaging, ideally international.
• Strong commercial and financial acumen with P&L ownership, budgeting, forecasting, and profitability management.
• Proven success growing strategic accounts and strengthening long-term client partnerships.
• Strong stakeholder management, negotiation, and influencing skills.
• Analytical and problem-solving capabilities.
• Proactive, resilient, and customer-focused approach.

Responsabilités

• Lead end-to-end delivery and performance of a major client account, ensuring commitments are met.
• Build and maintain senior-level client relationships as the primary strategic partner.
• Drive commercial performance through forecasting, budgeting, profitability analysis, and cost control.
• Develop and implement account strategies supporting client objectives and growth.
• Identify and deliver continuous improvement to enhance efficiency and value.
• Collaborate with cross-functional teams to deliver innovative solutions and outcomes.
• Ensure governance, risk management, and performance reporting across the account.
• Leverage insights and data to drive service improvements and long-term growth.
• Support new business opportunities, service implementations, reviews, and audits.
• Collaborate with Global Client Director and regional directors for a consistent global approach.

Connaissances

Senior account management

Leadership

Stakeholder management

Negotiation

P&L ownership

Budgeting

Forecasting

Analytical thinking

Customer-focused

Description du poste

TMS Global, part of DS Smith, is a global leader in sustainable packaging and retail solutions. Operating in 97 markets worldwide, we partner with some of the world's best-known brands to deliver innovative print, packaging, and display solutions that drive customer engagement, brand impact and commercial success. As our business continues to grow, we're looking for an experienced Regional Key Account Director to lead the EMEA region for one of our most strategically important global client partnerships. Working closely with the Global Client Director and fellow regional teams, you'll be responsible for driving account performance, client satisfaction and sustainable commercial growth across the EMEA region. This is an exciting opportunity for a commercially minded leader who thrives in a fast-paced, global environment and is passionate about building lasting client relationships and delivering outstanding results. This role will be based in the UK and will support our EMEA region. Travel across the region will be required.

Key responsibilities include:

• Lead the end-to-end delivery and performance of a major client account, ensuring contractual commitments and service levels are consistently achieved.
• Build and maintain strong senior-level client relationships, acting as the primary strategic partner and escalation point.
• Drive commercial performance through effective P&L management, forecasting, budgeting, profitability analysis, and cost control.
• Develop and implement account strategies that support client objectives and business growth.
• Identify and deliver continuous improvement initiatives that enhance operational efficiency, customer experience, and value creation.
• Collaborate with operational, commercial and functional teams to deliver innovative solutions and exceptional customer outcomes.
• Ensure strong governance, compliance, risk management, and performance reporting across the account.
• Leverage customer insights and performance data to drive service enhancements, innovation, and long-term growth.
• Support new business opportunities, service implementations, customer reviews, and audit activities.
• Collaborate closely with the Global Client Director and fellow Regional Key Account Directors to ensure a consistent global approach while meeting regional customer requirements.

About You

You are a commercially astute and strategic leader with a proven ability to build trusted client relationships, lead high-performing teams, and deliver exceptional operational results. Comfortable operating within a matrixed, international environment, you build strong relationships across multiple stakeholders and functions to drive performance and deliver customer success.

What You'll Bring to the Role

• Significant experience in a senior account management, commercial, or operational leadership role.
• Proven leadership experience within shopper marketing, retail display, POS, packaging, or a related sector, ideally in an international environment.
• Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, and profitability management.
• Proven success in growing strategic accounts, delivering service excellence, and strengthening long-term client partnerships.A proven ability to develop and lead high-performing teams.
• Strong stakeholder management, negotiation, and influencing skills.
• Excellent analytical and problem-solving capabilities.
• A proactive, resilient, and customer-focused approach.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.

Become part of a world-leading organisation and do your best work with us!

As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.