EMEA Refund Fraud Leader - Strategy & Risk

DELIVEROO; Greater London; Hybrid; GBP 150,000 - 210,000; Full time

Benefits offered by this job

Healthcare

Pension

Annual leave

On-site gym

Wellbeing programs

Career development

Job summary

Deliveroo is seeking a Head of EMEA Refund Fraud, Integrity on a fixed-term contract based in London. You will lead the C&R Fraud strategy across EMEA, setting vision, prioritising investments and building scalable controls while protecting genuine customers.

You'll manage a senior team across Integrity, Customer Care, Product, Engineering and Finance, translating complex risks into clear executive recommendations and outcomes. Hybrid work is required.

Qualifications

• 10+ years in fraud, risk, trust & safety, or a related domain.
• Experience leading senior teams and cross-functional collaboration.

Responsibilities

• Set the 1–2 year C&R Fraud vision and strategy.
• Define outcomes, guardrails and investment priorities.
• Lead scalable prevention capabilities across product and policy.
• Partner with Finance and senior leaders to quantify exposure.
• Build and lead a high-performing team across functions.

Skills

Fraud strategy

Risk management

Trust & safety

Leadership

Stakeholder management

Job description

Deliveroo is seeking a Head of EMEA Refund Fraud, Integrity on a fixed-term contract based in London. You will lead the C&R Fraud strategy across EMEA, setting vision, prioritising investments and building scalable controls while protecting genuine customers.

You'll manage a senior team across Integrity, Customer Care, Product, Engineering and Finance, translating complex risks into clear executive recommendations and outcomes. Hybrid work is required.